Salesforce Administrator

Methods

Salesforce Administrator managing the internal Salesforce org for a £100M+ IT Services Consultancy. Supporting user issues and implementing technical solutions for Finance and Accounts processes.

Posted 5/26/2026full-timeLondon • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERPETLTableau

About the role

Key responsibilities & impact

Participating in discovery sessions/workshops with business process stakeholders and users to gather/update solution requirements, performing gap analysis between Salesforce capabilities and enhancement needs
Analysing user stories and translating these into deliverable working solutions and complete test scenarios
Lead or assist with the design, development, testing and delivery of functional solutions within Salesforce, prioritising scalable, declaratively developed solutions
Participating in user acceptance testing sessions
Delivering user training
Creating relevant user and administrator documentation to support solution rollouts
2nd line Salesforce BAU support
Monitoring the internal ticketing system to ensure business queries are addressed in a timely manner
Where relevant supporting / mentoring a junior administrator
Tackling technical debt, including rationalisation and optimisation of existing automation
Designing, building and maintaining complex record-triggered, scheduled and screen flows
Identifying data quality issues and managing resolution of such instances
Supporting Finance and Accounts teams with troubleshooting of Certinia PSA and Accounting (FFA) related issues
Investigating financial data discrepancies including revenue recognition, billing, project financials, and accounting postings
Working closely with Finance stakeholders to improve financial processes within Salesforce and Certinia
Drawing on your Salesforce experience to identify opportunities to recommend scalable technical and/or 3rd party solutions to the Salesforce roadmap.

Requirements

What you’ll need

2+ years of Salesforce and Certinia administration, ideally in a business services industry, or equivalent consulting experience
Strong experience supporting Certinia PSA and Certinia Accounting (FFA) or similar PSA/ERP systems
Good understanding of finance and accounting concepts (billing, revenue, journals, project financials, GLA, etc.)
Strong hands-on experience building and maintaining Salesforce Flows (record-triggered, scheduled, screen flows)
Hands-on configuration experience with Salesforce CRM Analytics/ Analytics Studio/ Tableau CRM
Experience analysing and resolving automation conflicts and technical debt
Experience within support team and client-facing roles, managing users and day-to-day issues through to resolution
Ability to work independently, within teams, and cross-functionally with excellent communication skills
Outstanding attention to detail and enjoy project ownership
Strong logical reasoning and problem-solving skills
Salesforce declarative configuration to expert level (Lightning UI)
Experience supporting orgs with 200+ users
Experience with delivering Change and Release Management best practices and sandbox management
Experience presenting to technical and non-technical stakeholders
Experience with DataLoader (or equivalent ETL tools)
Ability to effectively prioritise competing requests while managing user expectations
Excellent listening, oral and written communication skills
Team player
Fluent in English
Salesforce Administrator Certification (ADM-201)
Advanced Salesforce Flow architecture and best practices
Further Salesforce Certifications:
Advanced Administrator, Platform App Builder
Experience working within a complex Salesforce org
Experience leading/supporting/mentoring junior Administrator(s)
Hands-on configuration experience with Conga and/or DocuSign
BA / Project Management certifications
Bachelor's degree in computer science, information systems, business analysis/change management or related field.

Benefits

Comp & perks

Autonomy to develop and grow your skills and experience
Be part of exciting project work that is making a difference in society
Strong, inspiring and thought-provoking leadership
A supportive and collaborative environment
Development access to LinkedIn Learning, a management development programme and training
Wellness 24/7 Confidential employee assistance programme
Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
Time off 25 days a year
Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
Discretionary Company Bonus based on company and individual performance
Life Assurance of 4 times base salary
Private Medical Insurance which is non-contributory (spouse and dependants included)
Worldwide Travel Insurance which is non-contributory (spouse and dependants included)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce administrationCertinia PSACertinia Accounting (FFA)Salesforce FlowsSalesforce CRM AnalyticsTableau CRMChange ManagementDataLoaderSalesforce declarative configurationAutomation conflict resolution

Soft Skills

communication skillsattention to detailproblem-solving skillsproject ownershipteam playerindependent workcross-functional collaborationuser managementmentoringprioritization

Certifications

Salesforce Administrator Certification (ADM-201)Advanced AdministratorPlatform App BuilderBA / Project Management certifications