Methods

Senior Service Designer

Methods

full-time

Posted on:

Location Type: Hybrid

Location: Manchester • 🇬🇧 United Kingdom

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Job Level

Senior

About the role

  • Identifying, developing, and using best practice and standards to design services consistent with the rest of government
  • Advocating for users and understanding user needs to design simple, effective, and accessible services
  • Creating service maps, blueprints, and other concepts
  • Mapping user journeys, processes, and visualising design problems
  • Articulating and solving complex problems, from end to end and surface to core
  • Communicating concepts to users and stakeholders
  • Selling your ideas with persuasive storytelling
  • Experience with the GDS/GOV.UK style guide and service design standard
  • Collaborating within a multidisciplinary team by sharing design work, and participating in research
  • Advocating for user-centred design and being an active part of the Design community
  • Taking responsibility for your own learning and development
  • Project support and guidance to other team members
  • Coach and mentor more junior team members
  • Support probation and annual reviews for more junior team members
  • Support training and development plans alongside the Head of SD
  • Bid support to Head of SD and Deputy Director of UCD
  • Support permanent staff hiring when required

Requirements

  • **Your main day to day responsibilities will be:**** **
  • ● Identifying, developing, and using best practice and standards to design services consistent with the rest of government
  • ● Advocating for users and understanding user needs to design simple, effective, and accessible services
  • ● Creating service maps, blueprints, and other concepts
  • ● Mapping user journeys, processes, and visualising design problems
  • ● Articulating and solving complex problems, from end to end and surface to core
  • ● Communicating concepts to users and stakeholders
  • ● Selling your ideas with persuasive storytelling
  • ● Experience with the GDS/GOV.UK style guide and service design standard
  • ● Collaborating within a multidisciplinary team by sharing design work, and participating in research
  • **You will also be expected to carry out the following day to day activities:**** **
  • ● Advocating for user-centred design and being an active part of the Design community within Methods and across government to share ideas and best practice, and proactively help and support each other
  • ● Taking responsibility for your own learning and development and seek opportunities to improve your knowledge and experience
  • ● Project support and guidance to other team members in the SD community of practice
  • ● Coach and mentor more junior team members in the SD community of practice
  • ● Support probation and annual reviews for more junior team members in the SD community of practice
  • ● Support training and development plans alongside the Head of SD, and Deputy Director of UCD
  • ● Bid support to Head of SD and Deputy Director of UCD
  • ● Support permanent staff hiring when required
  • **Essential Skills** ** **
  • **You’ll have a demonstrable passion for service design, with the following skills or proven experience in:**** **
  • ● Talking about design and ideas in a way that other people understand
  • ● Communicating often abstract concepts to people with a range of opinions and understanding
  • ● Understanding how technology constraints may need to be considered in design
  • ● Running workshops, participating in discussions and assisting in the facilitation of the design of the service through collaboration with other professions
  • ● Understanding user needs, participating in research activities, and interpreting user research to inform design
  • ● Contributing to the design of prototypes at different levels of fidelity
  • ● Working in an agile environment
  • **Qualifications**
  • ● Relevant industry experience
Benefits
  • **Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.****
  • **By joining us you can expect**
  • - Autonomy to develop and grow your skills and experience
  • - Be part of exciting project work that is making a difference in society
  • - Strong, inspiring and thought-provoking leadership
  • - A supportive and collaborative environment
  • **Development** – a management development programme, and training
  • **Wellness** – 24/7 confidential employee assistance programme
  • **Flexible Working** – including home working and part time
  • **Social** – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
  • **Time Off** – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
  • **Volunteering** – 2 paid days per year to volunteer in our local communities or within a charity organisation
  • **Pension** – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
  • **Discretionary Company Bonus** – based on company and individual performance
  • **Life Assurance** – of 4 times base salary
  • **Private Medical Insurance** – which is non-contributory (spouse and dependants included)
  • **Worldwide Travel Insurance** – which is non-contributory (spouse and dependants included)
  • **Enhanced Maternity and Paternity Pay**
  • **Travel **– season ticket loan, cycle to work scheme
  • For a full list of benefits please visit our website (www.methods.co.uk/careers/benefits)**

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
service designuser journey mappingprototypingagile methodologydesign standardsGDS/GOV.UK style guidevisual designuser researchdesign facilitationbest practices
Soft skills
communicationstorytellingcollaborationcoachingmentoringproblem-solvingadvocacyuser-centered designresponsibilitysupport