Provides mental health education outreach program activities for large participant groups in identified counties throughout Tennessee and surrounding areas
Presents health information to patients, families, or community groups to promote healthy lifestyle decisions and chronic disease management
Responsible for management of challenging group dynamics and large group participant management, including behavioral issues and special needs
Serves as a resource to assist individuals, other healthcare workers and the community
Enters data, documents and evaluates the effectiveness of program activities
Models appropriate behavior consistent with MLH Mission, Vision and Values
Frequent travel outside office on a regular basis
Requirements
Bachelor's Degree in Health Services, Education, or Social Services
1-3 years experience in customer service, collections, or call center
Proficiency in Microsoft Office
Ability to operate standard office equipment
Ability to understand and compose complex written materials
Ability to exercise independent judgment with tact and diplomacy
Ability to assess needs of participants and their families and respond appropriately
Strong ability to integrate knowledge and theory into practice
Skill in organization, coordination and time management
Ability to provide effective instructions to participants
Effective and positive verbal communication skills with participants and families
Effective communication and negotiating skills with individuals and groups from all socioeconomic backgrounds
Strong influencing, coaching and consultative skills
Ability to manage challenging group dynamics
Frequent travel and ability to handle exposure to patient bodily fluids and hazardous materials