method products pbc

Associate Director, Experience Design

method products pbc

full-time

Posted on:

Location Type: Office

Location: Mexico City • 🇲🇽 Mexico

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Job Level

Senior

About the role

  • Lead multidisciplinary design projects from experience definition through execution
  • Frame opportunities with clients and structure/run research activities
  • Plan and facilitate collaborative workshops driving concept explorations
  • Prototype products and oversee creation of high-fidelity design solutions
  • Partner closely with clients as an internal champion and advisor to further business aspirations through design
  • Guide teams in communicating complex concepts in written, diagrammatic, and visual formats
  • Support product and engineering teams in bringing digital products and services to market by translating strategies into actionable outcomes
  • Plan, conduct, and interpret primary and secondary research (user interviews, generative research, usability evaluations, concept validation, user testing)
  • Lead creation of experience/product design artifacts: archetypes, customer journeys, service blueprints, ecosystems, concepts, prototypes, design directions, design systems, detailed documentation
  • Mentor and/or manage others in the experience design discipline
  • Travel up to 15% for team and client meetings

Requirements

  • Fluent in English with excellent verbal/written communication and presentation skills
  • A portfolio in English that reflects a solid foundation in understanding business problems and the design process, with case study narrative
  • Demonstrated success in defining, creating, and launching digital products and services
  • 7+ years experience in design research, digital strategy, visual/interaction design, architecture, industrial design, human factors, digital product design and/or service design
  • 1+ year team management experience either in HR capacity or project team leadership
  • Effective time management skills to balance project schedule with fast-paced deadlines
  • Ability to collaborate with engineers, product managers, product designers
  • Strong, empathetic leadership on projects who inspires and encourages team members
  • Travel for team and client meetings required, typically up to 15%
Benefits
  • Continuing education opportunities
  • Paid time off and work-from-home policies
  • Complementary private medical and dental coverage
  • Fondo de ahorro
  • Life insurance
  • Health and wellness programs
  • Parental leave
  • Additional benefits including: IMSS, Aguinaldo, food vouchers

ATS Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
design researchdigital strategyvisual designinteraction designhuman factorsdigital product designservice designprototypinguser testingexperience design
Soft skills
verbal communicationwritten communicationpresentation skillstime managementcollaborationleadershipmentoringproblem-solvingfacilitationteam management
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