Senior Manager, Client Success – Key Accounts

Metergy Solutions

Senior Manager leading Client Success and managing key accounts for Metergy’s submetering services in North America. Collaborating with clients and internal teams to ensure strategic partnership and growth.

Posted 4/14/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $115,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a trusted advisor and primary strategic point of contact for our clients’ executive and portfolio-level stakeholders, building deep relationships that influence client strategy and drive long-term partnership value.
Support the Director of Client Success in the continued growth and development of the Client Success function for our US business.
Oversee the health of the overall client portfolio, proactively identifying risks, connecting issue resolution to portfolio-level impact, and navigating conflict across executive, operational, and technical stakeholders.
Lead client SteerCos, annual strategy sessions, and executive-level reviews, defining and maintaining a streamlined communication strategy tailored to each portfolio account.
Develop and maintain multi-year success plans for top portfolios, defining objectives, milestones, and measurable outcomes that align client goals with business growth.
Act as a senior resource and escalation point for Client Success Managers, bridging business and technical conversations to ensure consistent, high-quality client experiences across the team.
Support in the coaching, development and overall evolution the Client Success Managers and Client Success Specialists.
Partner with Account Executives to identify opportunities , develop expansion strategies across the portfolio, and influence deal structures to support growth.
Understand the competitive landscape and effectively position proposals against alternatives, ensuring clients recognize the differentiated value of our platform and services.
Champion the voice of the client internally, advocating for resources, executive sponsorship, and cross-functional alignment to deliver a seamless client experience at scale.

Requirements

What you’ll need

Bachelor’s degree
7+ years in customer success, account management or similar
Including 2+ years in a lead role as key account contact managing senior management client relationships
Ability to create and execute long-term, scalable client retention strategies
Experience leading cross functional initiatives, fostering internal and external relationships
Demonstrated ability to lead with a “customer-first” mindset
Proficiency in tracking customer health, defining KPIs
Familiarity with Salesforce or other CRM platforms, and PowerBI or other BI tools

Benefits

Comp & perks

Excellent health coverage and life insurance benefits – no waiting period!
Company-paid Long-Term Disability and Basic Life Coverage
Flexible Spending Account (FSA) options
401K plan with immediate company match
Generous Paid Time Off Plan plus 10 paid holidays
Summer hours to enjoy the weather
Regular Social events - happy hours, summer & holiday parties, & more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementclient retention strategiestracking customer healthdefining KPIs

Soft Skills

relationship buildingconflict navigationcommunication strategycoachingcustomer-first mindset

Certifications

Bachelor’s degree