Client Success Specialist
Metergy Solutions
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $40,000 - $60,000 per year
Job Level
Mid-LevelSenior
About the role
- Support building owners, and Property Managers in partnership with Metergy Client Managers
- Work with all stakeholders and establish productive relationship as a trusted partner, both internal and external
- Perform first level screening and resolution of client queries
- Ensure timely and accurate summary of client inquiries to Client Managers to support inquiry resolution when escalating
- Obtain documentation relating to inquiries supporting property stakeholders, conveying relevant information to Client Managers and various internal teams
- Assist in outreach programs and client communications that enhance Metergy’s program delivery
- Provide supplemental Metergy training supporting enrollment or billing activities, as required
- Attend meetings by request to represent Metergy and/or provide education to internal and external stakeholders
- Actively participate in internal meetings, providing status reports verbal or written status updates
- Analyze and audit data while resolving typical inquiries using technical or non-technical resources
- Collaborate with cross-functional work teams, both internal and external
- Maintain process and procedures for delivery of outreach programs for all utility types
- Share or produce reports related to enrollments, consumption, billing, and remittances, as requested or required
- Proactively identify and make recommendations for business improvement processes
- Maintain customer files on proprietary databases, updated to current, as necessary
- Participate in special projects, initiatives, sales calls, and other opportunities, as assigned
Requirements
- This position requires an outgoing, highly motivated, service-oriented self-starter with:
- Post-secondary education or equivalent work experience and/or prior related work experience in utility metering or billing
- Candidate must have direct experience supporting and interacting with key business to business (B2B) clients
- Excellent planning, organization, and communication skills, both written and verbal, with ability to confidently present information to internal and external teams, Property Managers, etc.
- Strong proficiency in MS Office applications, particularly Excel, PowerPoint, Sharepoint, and familiarity with Salesforce
- Demonstrated ability to work independently within compressed timelines
- Ability to prioritize, solve, and where appropriate, escalate problems
- Strong decision making and analytical skills
Benefits
- Excellent health coverage and life insurance benefits – no waiting period!
- Company-paid Long-Term Disability and Basic Life Coverage
- Flexible Spending Account (FSA) options
- 401K plan with immediate company match
- Generous Paid Time Off Plan plus 10 paid holidays
- Summer hours to enjoy the weather
- Regular Social events - happy hours, summer & holiday parties, & more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisinquiry resolutionreportingbillingenrollmentauditing
Soft skills
communicationorganizationplanningproblem-solvingdecision makingself-starterservice-orientedcollaboration