Cloud Engineer

• Provide strategic and operational leadership for all cloud and on-premise IT infrastructure, including collaboration platforms.
• Drive the implementation of technical and non-technical initiatives to enhance reliability, scalability, and quality of IT services.
• Oversee and administer IT infrastructure processes, including management of Active Directory, storage systems, Azure cloud, servers, networking, application hosting, data backup, server patching, and infrastructure security.
• Manage and optimize collaboration environments such as Microsoft 365, ensuring seamless user experience and security compliance.
• Collaborate with senior leadership on IT vendor evaluation, procurement, and contract management.
• Standardize and improve organizational IT processes to boost efficiency and reduce operational costs, especially for storage and server resources.
• Lead and execute IT infrastructure audits, with a strong understanding of NIST standards and best practices.
• Plan, direct, and manage all IT functions, including server and network infrastructure, business systems, data management, and end-user support services.
• Support and enhance IT governance frameworks, aligning technology initiatives with business priorities and resource optimization.
• Oversee request for proposal (RFP) and service procurement processes, including vendor selection, contract negotiation, and performance management.
• Develop, maintain, and test Disaster Recovery Plans (DRP), ensuring alignment with Business Continuity Plans (BCP) and robust security protocols.
• Manage IT service partners to ensure SLA compliance and lead negotiations with new partners to advance the technology roadmap and cloud migration strategies.
• Champion the design, support, and continual enhancement of end-user support services, including Help Desk, onsite/virtual support, application packaging, mobile device management, and unified communications.
• Directly manage and support end-user support, network, infrastructure, cloud services, and security components, leveraging both internal staff and third-party service providers.
• Identify and implement continuous improvements across infrastructure architecture and operations.
• Lead Architecture Review Board (ARB) processes for new projects, initiatives, and future technology planning.
• Participate in and provide leadership to Agile project teams, contributing to both business and IT initiatives as required.
• Stay current with emerging technologies, serving as a trusted advisor to the business and technical teams.
• Develop and deliver dashboards, metrics, and KPIs to monitor and optimize IT operations and support processes.
• Advise on IT strategies, policies, and procedures by evaluating organizational outcomes and identifying opportunities for improvement.
• Maintain professional growth by attending industry events, reviewing publications, and participating in professional networks.

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