Metergy Solutions

Billing Analyst – Billing Operations

Metergy Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • 🇨🇦 Canada

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Job Level

JuniorMid-Level

Tech Stack

OracleSQL

About the role

  • Processing Invoices within the established SLA’s while maintaining a high quality standard.
  • Ensuring resident bills are accurate and generated in accordance to the established bill cycles.
  • Ensuring that any new accounts are set up for Billing & Settlements processes including the set-up and maintenance of account fees and credits.
  • Resolving and closing exceptions while identifying areas of improvement in the operational process to prevent future exceptions.
  • Identify opportunities to streamline billing processes, improve efficiency, and reduce errors. Implement solutions to enhance the accuracy and effectiveness of billing operations.
  • Investigate and resolve billing discrepancies. Collaborate with relevant departments to address issues promptly.
  • Making recommendations, executing and testing changes, improvements and controls to the Billing processes.
  • Handling client escalations while proactively seeking ways to help improve customer experience.
  • Performing other duties in the Billing operations department as assigned.
  • Provide training and support to internal teams on billing procedures, systems, and best practices

Requirements

  • University Degree or Business Administration Certificate or related equivalent experience
  • Minimum 2-year experience in Billing Operations
  • Basic knowledge of SQL is required.
  • Advanced knowledge and experience with Microsoft Suite Products (Excel Advanced skills are required – Pivots, VLOOKUP & if statements)
  • Oracle CC&B system knowledge is an asset.
  • Detail oriented, analytical and inquisitive.
  • Excellent communication and interpersonal skills.
  • Highly motivated, pro-active, a flexible professional with the ability to adapt to a complex and vastly changing environment.
  • Works well under pressure, can work independently/self-manage, fast learner and meet tight deadlines
  • Flexible to work extended hours
  • Must be flexible to work on multiple tasks while working with challenging deadlines.
Benefits
  • 100% company covered heath and dental benefits from day 1
  • Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
  • Grow with us! We cover annual fees for your professional designation
  • Paid personal and sick days on top of your vacation
  • Summer hours to enjoy the weather
  • Company sponsored social events & more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLMicrosoft ExcelPivotsVLOOKUPif statementsbilling processesbilling operationsdata analysisexception resolutionprocess improvement
Soft skills
detail orientedanalyticalinquisitiveexcellent communicationinterpersonal skillshighly motivatedpro-activeflexibleability to adaptworks well under pressure
Certifications
University DegreeBusiness Administration Certificate