meteoviva

Head of Service & Operations

meteoviva

full-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Lead

Tech Stack

IoT

About the role

  • You take on disciplinary and technical leadership and consistently promote a goal- and solution-oriented working culture
  • You are responsible for the strategic setup and scaling of our service organization, including defining efficient international processes and locations
  • You structure and manage our support levels (1st to 3rd level) and ensure the maintenance and further development of our Service Level Agreements (SLAs)
  • You use data-driven reporting and analyses of operational KPIs to derive targeted measures for continuous process optimization
  • With foresight, you drive digital transformation by continuously developing our internal systems and ticketing platform
  • You manage the expectations of different customer groups — from facility managers to asset managers — across the entire building lifecycle
  • In critical incidents or complaints, you act confidently in escalation management and deliver sustainable solutions

Requirements

  • You have solid technical knowledge of building services engineering (TGA)/HVAC (HLK), measurement and control technology (MSR) and building automation
  • Thermodynamic expertise and an affinity for modern IoT technologies (especially LoRaWAN) characterize your profile
  • You have a strong IT and transformation affinity and a quick ability to grasp complex interrelations
  • Your working style is characterized by a high degree of independence, structure and a pronounced sense of responsibility
  • You are able to prepare and explain complex technical issues in a way that is understandable to non-technical audiences
  • Confident presence in management meetings and client presentations comes naturally to you
  • You are proficient in German and English (spoken and written) and combine customer orientation with assured assertiveness
Benefits
  • Workplace: A modern open-desk office in a central location in Aachen with good public transport connections, parking and bicycle spaces
  • Remote share: We are very flexible — the remote share is defined by the role and can, depending on the responsibilities, allow for 100% remote work
  • Working time: We offer trust-based working hours and flexible scheduling for optimal work–life integration
  • Vacation: We provide 30 days of vacation per year to ensure sufficient time for rest and personal breaks
  • Team spirit & events: We value close contact, especially because many colleagues work remotely. We meet regularly for events such as kick-offs, the Christmas party, summer party and joint workations
  • Activities: Join our foosball league or participate in group runs, football, volleyball and other sporting activities
  • Pension: We invest in your long-term prospects. For our company pension scheme (bAV) we pay the maximum eligible employer contribution to ensure a well-secured future
  • Bonus: You contribute to our success. That’s why we include you directly in a yearly bonus payment
  • Language courses: Take advantage of subsidized language courses to improve your English, German or French. We can also arrange courses for other languages on request
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
building services engineeringHVACmeasurement and control technologybuilding automationthermodynamic expertiseIoT technologiesLoRaWANdata-driven reportingoperational KPIsprocess optimization
Soft Skills
leadershipgoal-orientedsolution-orientedindependencestructured working stylesense of responsibilitycommunicationescalation managementcustomer orientationassertiveness