Metcash

National QSR Account Manager

Metcash

full-time

Posted on:

Location Type: Office

Location: Oakleigh South • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

About the role

  • Own executive-level relationships with national QSR customers, acting as the primary commercial and operational interface.
  • Lead national account strategies aligned to QSR operating models, franchise structures, and multi-site requirements.
  • Lead negotiation, renewal, and governance of complex QSR contracts, including pricing, rebates, service levels, and volume commitments.
  • Manage and respond to national QSR tenders, RFQs, and network reviews.
  • Develop pricing and commercial frameworks that provide sustainable margin while supporting QSR competitiveness.
  • Deliver revenue growth, EBIT, and margin targets across the QSR portfolio.
  • Lead, mentor, and develop a national team of Account Managers and administrative support focused on QSR customers.
  • Partner closely with Operations, Supply Chain, Warehousing, Purchasing and Finance to align QSR customer requirements with internal capability.
  • Develop and execute national QSR growth strategies in partnership with Sales, Marketing, and Operations.

Requirements

  • Proven experience in a senior leadership role, ideally within Retail or FMCG with a focus on supply chain and planning
  • Strong leadership skills with a track record of mentoring and developing teams to achieve operational success
  • Skilled in negotiation, influence, and effective communication at all levels
  • Strong stakeholder management and relationship-building across locations
  • Strong analytical and problem-solving skills for optimal inventory management in a fast-paced environment
  • Expertise in supplier management, including onboarding, relationship management, and performance optimisation
Benefits
  • Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
  • Career Growth: Endless learning and development opportunities
  • Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
  • Inclusive Culture: Bronze Employer for LGBTQ Inclusion
  • Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
  • Mental Health: Gold accreditation by Mental Health Australia
  • Flexibility: Flex Ready and Family Friendly Workplace accredited

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
negotiationcontract managementpricing strategysupply chain managementinventory managementperformance optimizationcommercial frameworksrevenue growthEBITmargin targets
Soft skills
leadershipmentoringteam developmentcommunicationstakeholder managementrelationship buildinganalytical skillsproblem-solving