Metcash

Operations Programs Delivery Manager

Metcash

full-time

Posted on:

Location Type: Office

Location: Macquarie Park • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

About the role

  • Lead key retailer programs, including Channel Standards and CRM initiatives, ensuring timely delivery and continuous improvement.
  • Manage projects end-to-end—from scope development to execution—covering stakeholder engagement, risk management, and post-implementation review.
  • Partner with cross-functional teams (Commercial, Merchandise, IT, Marketing) to align priorities and resolve issues.
  • Oversee retail initiatives such as pricing, range, and sales projects for strategic alignment and measurable outcomes.
  • Map processes, update SOPs, and create clear documentation and training guides for operational programs.
  • Identify process gaps and improvement opportunities, bridging customer needs with operational capabilities.

Requirements

  • Proven track record managing complex projects and multiple stakeholders.
  • Strong commercial acumen with excellent decision-making skills.
  • Experience in retail operations and /or retailer-specific projects.
  • Skilled in delivering projects on Microsoft platforms.
  • Ability to take ownership of programs and drive successful outcomes.
Benefits
  • Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
  • Career Growth: Endless learning and development opportunities
  • Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
  • Inclusive Culture: Bronze Employer for LGBTQ Inclusion
  • Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
  • Mental Health: Gold accreditation by Mental Health Australia
  • Flexibility: Flex Ready and Family Friendly Workplace accredited

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementstakeholder engagementrisk managementprocess mappingSOP developmentCRM initiativesretail operationspricing strategysales project managementdecision-making
Soft skills
leadershipcommunicationcollaborationproblem-solvingownershipcommercial acumencontinuous improvementorganizational skillsadaptabilitystrategic alignment