Metcash

Account Manager

Metcash

full-time

Posted on:

Location Type: Office

Location: Canning Vale • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

About the role

  • Own and manage a portfolio of customer accounts, acting as the primary point of contact
  • Develop and execute Joint Business Plans (JBPs) aligned to customer and Metcash strategies
  • Drive commercial outcomes including merchandising activations, campaigns, and digital initiatives
  • Provide advisory support across store operations including P&L, rostering, and compliance
  • Champion community programs, consumer promotions, and sustainability initiatives
  • Ensure adoption of Channel Standards, OEP, and FSA compliance
  • Partner with cross-functional teams to deliver holistic customer support
  • Attend key seasonal events such as Expo and Easter activations

Requirements

  • Proven experience in account management, business development, or sales
  • Strong commercial acumen and understanding of retail economics (e.g., CODB, margin, pricing)
  • Experience working with multi-site or franchise retailers
  • Strategic relationship management and influencing skills
  • Ability to translate insights into actionable strategies
  • Excellent communication and stakeholder engagement skills
  • A collaborative, proactive, and customer-focused mindset
  • Knowledge of compliance frameworks and operational excellence
Benefits
  • Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
  • Career Growth: Endless learning and development opportunities
  • Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
  • Inclusive Culture: Bronze Employer for LGBTQ Inclusion
  • Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
  • Mental Health: Gold accreditation by Mental Health Australia
  • Flexibility: Flex Ready and Family Friendly Workplace accredited

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementbusiness developmentsalesretail economicsP&L managementrosteringcompliance frameworksoperational excellencestrategic relationship managementinsight translation
Soft skills
commercial acumeninfluencing skillscommunication skillsstakeholder engagementcollaborative mindsetproactive mindsetcustomer-focused mindset