Customer Support

• Matching sales orders with purchase orders and checking for any out-of-stock items.
• Communicating with customers to place sales orders and resolve inquiries.
• Build sustainable relationships with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Advise customers of our diverse product range and price trends.
• Regular liaison with Sales, Warehouse, and Purchasing departments
• Making outbound calls to clients to drive sales and address their needs
• Assisting with payroll-related tasks as required
• Delivering friendly and professional customer service to both internal and external stakeholders.

Customer Service Representative

Customer Service Advisor