Director of Engagement

Metaview

Director of Engagement leading US customer success team at AI recruiting company. Building and managing high-performing teams to drive customer outcomes and revenue growth in SMB and MM segments.

Posted 4/20/2026full-timeSan Francisco • California • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Build and lead a high-performing US CS team across MM + SMB - recruiting, developing, and performance-managing exceptional CSM talent is a core part of the job.
Own GRR and NRR targets QoQ, with a clear path through onboarding excellence, deep product adoption, and expansion.
Lead the US post-sales motion with clear operating rhythms - efficient onboarding, adoption, forecasting, and renewal processes.
Deliver exceptional customer outcomes across the US portfolio: rapid time-to-value, deep adoption of core AI workflows, and measurable business impact.
Partner with global CS leadership to refine playbooks, build systems, and elevate the entire CS organisation.

Requirements

What you’ll need

2–3+ years of CS leadership in high-growth, VC-backed B2B SaaS, with ownership of MM and/or SMB segments. Early-stage startup experience strongly preferred.
Proven track record of building or scaling a CS team from scratch in a high-growth environment.
Direct revenue ownership experience. Commercial instinct and experience building expansion and retention motions - not just executing inherited playbooks.
Demonstrably AI-native: you actively use AI to improve your own and your team's output, and you're actively raising the bar on how your team works.
Operational rigour: you build playbooks and rhythms that work in the real world - pragmatic, scalable, and unbloated.
High autonomy with strong async communication habits - comfortable working across a significant timezone gap with global leadership.
Based in San Francisco or open to relocating. We work in a hybrid arrangement with regular in-office time.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success leadershiprevenue ownershipAI workflowsonboarding excellenceperformance managementexpansion motionsretention motionsbuilding playbooksscalable systemshigh-growth environment

Soft Skills

team developmentcommunicationoperational rigorautonomyasync communicationleadershipcollaborationpragmatismadaptabilitystrategic thinking