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Mortgage Manager – Post-Close Audit, Quality Control
MetaSourceMortgage Manager overseeing post-close audit and quality control in a mortgage services company. Leading quality initiatives and improving client experience in a remote role.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in mortgage underwriting, particularly in Non-QM and DSCR loan programs, with a strong focus on post-close audits, quality control, and compliance. Proven ability to analyze audit results, implement corrective actions, and enhance client relationships through effective communication and problem-solving.
Highest-signal resume keywords
Mortgage Underwriting ExperienceNon-QM Lending ProgramsPost-Close AuditsForensic Loan ReviewsQuality Control
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality ControlForensic ReviewsAudit Findings PreparationRoot-Cause AnalysisCorrective Action PlansIncome CalculationsAsset UtilizationDSCR TransactionsDocumentation ComplianceRegulatory Compliance
Soft Skills
Analytical AbilitiesInvestigative SkillsProblem-Solving AbilitiesClient Relationship ManagementCommunication Skills
Tools & Technologies
Mortgage LOSQuality Control SystemsReporting Systems
Industry Keywords
Investor GuidelinesPost-Closing ConcernsService LevelsBorrower SatisfactionPerformance Dashboards
About the role
Key responsibilities & impact- Manage all post-close quality control and audit activities.
- Conduct and oversee forensic loan reviews to identify documentation, compliance, fraud, and underwriting deficiencies.
- Prepare audit findings and ensure timely resolution of deficiencies.
- Serve as the subject matter expert for Non-QM and DSCR loan programs.
- Review complex loan structures, income calculations, asset utilization, bank statement programs, and DSCR transactions.
- Ensure adherence to investor-specific guidelines and requirements.
- Provide guidance and training to operations and underwriting teams.
- Analyze audit results to identify recurring defects, trends, and process gaps.
- Develop quality scorecards, reporting metrics, and performance dashboards.
- Lead root-cause analysis and corrective action initiatives.
- Manage client experience initiatives and resolve escalated post-closing concerns.
- Partner with internal teams to improve service levels and borrower satisfaction.
- Maintain strong relationships with clients, investors, correspondents, and business partners.
- Ensure timely communication and resolution of quality-related issues.
Requirements
What you’ll need- Minimum 10 years of direct mortgage underwriting experience.
- Extensive experience with Non-QM and DSCR lending programs.
- Strong background in post-close audits, forensic reviews, and quality control.
- Proven experience identifying quality trends and implementing corrective action plans.
- Previous management or team leadership experience preferred.
- Advanced knowledge of mortgage underwriting, investor guidelines, and regulatory compliance.
- Strong analytical, investigative, and problem-solving abilities.
- Excellent client relationship management and communication skills.
- Experience with mortgage LOS, quality control, and reporting systems.
- Ability to manage multiple priorities in a fast-paced environment.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off