MERS Specialist

MetaSource

MERS Specialist providing Tier 1 application support for mortgage clients. Troubleshooting applications related to MERS compliance and assisting in MERS reconciliation processes.

Posted 7/17/2026full-timeRemote • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in MERS compliance requirements and application support, with a strong focus on data reconciliation and client communication. Proficient in troubleshooting and providing timely resolutions for client inquiries while ensuring adherence to regulatory standards.

Highest-signal resume keywords

MERS Compliance RequirementsTier 1 SupportData ReconciliationApplication TroubleshootingMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage Loan ProcessingApplication SupportData AnalysisReport WritingClient Correspondence

Soft Skills

Excellent Communication SkillsClient Service Orientation

Tools & Technologies

Mintrak2 SystemMicrosoft ExcelMicrosoft Word

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

MERS GuidelinesRegulatory ComplianceThird-Party AuditorClient OnboardingMonthly Reporting

About the role

Key responsibilities & impact

Provides Tier 1 support for MERS-related applications, including troubleshooting issues
Assisting clients with system navigation
Escalating complex cases when necessary
Completes MERS Annual Reviews as a third-party auditor, ensuring accuracy and compliance within required timeframes
Collaborates with MERS members to ensure monthly data reconciliation standards are met using the mintrak2 system
Monitors and responds to client requests via the MERS Services email box, providing timely resolutions for application support inquiries
Maintains up-to-date knowledge of process and regulatory changes, as well as MERS guidelines related to MERS requirements
Identifies gaps in member processing and provide recommendations to correct deficiencies related to MERS compliance
Assists with onboarding and implementation of new clients, including initial application setup and troubleshooting
Supports monthly client reporting needs, reviews for discrepancies, and ensuring data accuracy and compliance

Requirements

What you’ll need

High school diploma or GED
3+ years of experience in mortgage loan processing, servicing, or application support
Strong knowledge of MERS compliance requirements
Previous experience in Tier 1 support, application troubleshooting, or a technology-related field preferred
Experience working with large data sets and performing data reconciliation
Ability to read and interpret documents such as company policies
Ability to write reports and client correspondence
Previous experience working with clients/customers in a support or service role
Excellent communication skills across all levels of staff
Proficiency in Microsoft Office, with advanced knowledge of Excel and Word

Benefits

Comp & perks

Benefits eligible including Medical
Dental
Vision
Time Off
401(k) Retirement plan