Staff UX Researcher
MetaMask
full-time
Posted on:
Location Type: Remote
Location: Anywhere in the World
Visit company websiteExplore more
Salary
💰 $146,000 - $2,180,000 per year
Job Level
About the role
- Lead end-to-end mixed-methods research
- Plan, design, and execute full-cycle research (discovery, evaluative, generative, and strategic) using both qualitative and quantitative methods.
- Select and tailor the right methods (e.g., interviews, diary studies, usability tests, surveys, concept testing) to answer high-priority questions for the product and design team.
- Deliver robust, timely insights that are tightly aligned with product milestones and decision points.
- Communicate insights in compelling, digestible ways (presentations, workshops, artifacts, dashboards, narratives) tailored to different audiences, from Independent Contributors to Executives.
- Establish and evolve research best practices, processes, and templates that scale.
- Partner with Product, Design, Marketing, Data, and Engineering leads at MetaMask to define research questions, success criteria, and learning roadmaps.
- Translate complex findings into clear, actionable recommendations that directly influence roadmaps, feature definitions, and UX decisions.
- Identify and articulate trade-offs, risks, and opportunities grounded in user behavior and market context.
- Champion user-centered thinking in planning and prioritization forums, ensuring user impact is considered alongside technical and business constraints.
- Work across product lanes, and with other UX Researchers, to uncover shared user needs, overlapping journeys, friction points, and systemic UX issues.
- Help maintain a Continuous Discovery program that builds a durable, always-on understanding of MetaMask (and future) users.
- Mentor and support other researchers and cross-functional partners in sharpening research questions, methods, and interpretation.
Requirements
- 7+ years of hands-on UX research experience, including at least 3 years in a senior or staff-level role driving strategy in complex product areas.
- Deep experience with mixed methods research: strong qualitative craft and working knowledge of quantitative techniques, including survey design and basic statistics.
- Demonstrated success owning end-to-end research for multi-surface or multi-product ecosystems, ideally in fintech, trading, or similarly complex financial domains.
- Proven track record of influencing senior stakeholders and shaping product roadmaps through research in fast-paced, ambiguous environments.
- Ability to translate nuanced, sometimes conflicting data into clear, prioritized recommendations.
- Excellent communication and storytelling skills, with experience presenting to leadership and broad, cross-functional audiences.
- Strong collaboration skills and experience partnering closely with Product Management, Design, and Engineering.
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mixed-methods researchqualitative researchquantitative researchsurvey designbasic statisticsusability testingdiary studiesconcept testingdata analysisuser experience (UX) research
Soft Skills
communication skillsstorytellingcollaborationmentoringstrategic thinkinginfluencing stakeholdersproblem-solvinguser-centered thinkingpresentation skillsadaptability