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Tech Stack
Tools & technologiesiOSJamfMacOSTCP/IP
About the role
Key responsibilities & impact- Installation and configuration of macOS, iOS and iPadOS devices (e.g., enrollment, encryption, and setup of secure environments)
- Deployment and management of Apple devices (Mac, iPhone, iPad)
- Standard MDM operations: device enrollment, remote management, sending remote commands, fleet administration, and compliance checks
- Management of OS and application updates via MDM
- Deployment of profiles: Wi‑Fi, VPN, email accounts, security settings
- Troubleshooting incidents related to Apple solutions in an enterprise environment
- Installation and maintenance of Windows systems (10, 11) and Microsoft 365
- Directory integration and user account management (Entra ID, Active Directory)
- Deployment of security solutions: antivirus, encryption, network protections
- Application deployment within the Microsoft environment
- Handling inbound calls to assist users with their issues
- Diagnosing and resolving incidents via our ticketing tool, by phone or using remote support
- Handling requests on a variety of topics (networking, systems, applications)
- Escalating complex incidents to Level 2 support
- Creating documentation and contributing to our knowledge base
- User training: training materials and awareness sessions
Requirements
What you’ll need- A passion for technology and a strong interest in the Apple ecosystem (macOS, iOS, iPadOS)
- Comfort working in multi-platform environments (Apple and Microsoft)
- Experience or familiarity with MDM solutions, ideally Jamf Pro, Intune, or other leading MDMs
- Networking knowledge (TCP/IP, Wi‑Fi, VPN)
- Excellent communication skills and the ability to explain technical concepts in plain language
- Strong customer service orientation and a solution-focused mindset
- Good organizational discipline and a willingness to continuously learn
- Team-oriented with a desire to share knowledge
- Solid understanding of ITIL methodologies and experience with ticketing tools (e.g., Zendesk)
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account METALINE Website LinkedIn All Job Openings 501 - 1000 employees Founded 1983 🤝 B2B 🔒 Cybersecurity ☁️ SaaS B2B
- Cybersecurity
- SaaS METALINE is an IT services and infrastructure company with more than 35 years of experience, specializing in datacenter design and operation, managed services (infogérance), digital workplace solutions, and enterprise software development. It serves both private and public sector clients with offerings that include datacenter management, security and compliance, IT support, hardware and software distribution, and tailored software (ERP/CRM). METALINE emphasizes operational excellence, RGPD compliance, and a strong RSE (CSR) commitment. Cloud Ops Level 1 Technician 🔥 44 minutes ago 🏢🏡 Issy-les-Moulineaux – Hybrid 💵 €75k / year 👨🎓 Internship ⚪️ Entry-level ⚙️ Operations 🗣️🇫🇷 French Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Installation and configuration of macOS, iOS and iPadOS devices (e.g., enrollment, encryption, and setup of secure environments)
- Deployment and management of Apple devices (Mac, iPhone, iPad)
- Standard MDM operations: device enrollment, remote management, sending remote commands, fleet administration, and compliance checks
- Management of OS and application updates via MDM
- Deployment of profiles: Wi‑Fi, VPN, email accounts, security settings
- Troubleshooting incidents related to Apple solutions in an enterprise environment
- Installation and maintenance of Windows systems (10, 11) and Microsoft 365
- Directory integration and user account management (Entra ID, Active Directory)
- Deployment of security solutions: antivirus, encryption, network protections
- Application deployment within the Microsoft environment
- Handling inbound calls to assist users with their issues
- Diagnosing and resolving incidents via our ticketing tool, by phone or using remote support
- Handling requests on a variety of topics (networking, systems, applications)
- Escalating complex incidents to Level 2 support
- Creating documentation and contributing to our knowledge base
- User training: training materials and awareness sessions 🎯 Requirements
- A passion for technology and a strong interest in the Apple ecosystem (macOS, iOS, iPadOS)
- Comfort working in multi-platform environments (Apple and Microsoft)
- Experience or familiarity with MDM solutions, ideally Jamf Pro, Intune, or other leading MDMs
- Networking knowledge (TCP/IP, Wi‑Fi, VPN)
- Excellent communication skills and the ability to explain technical concepts in plain language
- Strong customer service orientation and a solution-focused mindset
- Good organizational discipline and a willingness to continuously learn
- Team-oriented with a desire to share knowledge
- Solid understanding of ITIL methodologies and experience with ticketing tools (e.g., Zendesk) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
macOSiOSiPadOSMDMWindows 10Windows 11Microsoft 365networkingITILticketing tools
Soft Skills
communication skillscustomer service orientationorganizational disciplinesolution-focused mindsetteam-orientedwillingness to learnknowledge sharing