Develop strong relationships with customers, ensuring they are using our products effectively to meet their business goals and achieve maximum return on investment.
Proactively manage customer accounts to ensure ongoing satisfaction, resolve issues promptly, and address any concerns to prevent cancellations.
Identify upsell opportunities and work closely with the sales team to drive additional revenue from existing customers.
Collaborate with customers to ensure high product usage, guiding them through new features and optimizing their experience to drive value.
Accurately forecast revenue opportunities and potential risks within your customer portfolio, ensuring alignment with company growth objectives.
Monitor and track key customer metrics including satisfaction, churn rate, upsell revenue, net revenue retention, and product usage.
Act as a trusted advisor, delivering tailored recommendations to help customers maximize their success with our solutions.
Collaborate with cross-functional teams (Sales, Product, Support) to ensure customers receive seamless service and support throughout their journey.
Provide regular updates and reports to senior management on account health, satisfaction levels, and forecasts for future revenue.

Requirements

At least 2 years of experience in a customer-facing, business-to-business, commercial role, ideally within SaaS, technology, or cyber security industries.
Proven ability to manage and build relationships with customers while driving retention and upsell opportunities.
Strong communication and interpersonal skills, with a focus on customer satisfaction and solving business challenges.
Experience with forecasting, customer success metrics, and identifying opportunities for growth within existing accounts.
Excellent problem-solving skills and the ability to handle complex customer queries and resolve issues effectively.
Strong organisational skills, with the ability to manage multiple customers and priorities simultaneously.
Proficiency in CRM tools and other customer management systems.
Essential Languages: C1/C2 Fluent English & Danish
Preferred Languages: C1/C2 Swedish, Norwegian
Bonus points (desired, not essential): German, French, Italian & Spanish.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer success metricsforecastingupsell opportunitiesproblem-solving

Soft Skills

communication skillsinterpersonal skillscustomer satisfactionrelationship managementorganizational skills