Pre Sales, Onboarding Specialist
MetaCompliance
full-time
Posted on:
Location Type: Hybrid
Location: Marseille • 🇫🇷 France
Visit company websiteJob Level
Junior
About the role
- Partner with Account Executives to position MetaCompliance effectively during the evaluation phase
- Prepare and configure customer trial environments using templates and guided steps
- Identify 3-5 key themes (“Hot Topics”) that matter most to each prospect
- Deliver clear, engaging demonstrations and walkthroughs that highlight value
- Join trial calls and support customer questions throughout the evaluation period
- Ensure all demo materials, decks, and documentation are up to date and tailored to the customer’s needs
- Take ownership of the customer journey once the contract is signed
- Deliver structured onboarding programs (e.g., 30/40/60-day plans) across multiple platform modules
- Train end users and admins on how to use MetaCompliance effectively
- Guide customers through setup, configuration, and early adoption
- Coordinate with Support for technical issues and escalate when needed
- Work closely with AEs and CSMs to ensure a smooth handover and clear success milestones
- Track onboarding progress and drive activation, engagement, and early value
- Maintain clear documentation and provide best-practice recommendations
Requirements
- Fluency in French and strong communication skills in English
- 1+ years of experience in customer-facing roles (Onboarding, Implementation, Customer Support, Pre-Sales, Customer Success, or similar)
- Experience working with SaaS products
- Strong presentation, communication, and coordination skills
- Ability to manage several customers and projects simultaneously
- Comfortable working both independently and as part of a cross-functional team
- Ability to quickly learn new software and translate it into simple explanations for customers
Benefits
- Structured development path
- Opportunity to work with international colleagues
- Modern SaaS environment with full training and accessible product frameworks
- Clear onboarding processes, templates, and step-by-step support materials
- Hybrid working model - with office days on Tuesday to Thursday
- Company events and occasional travel (events and onboarding) to other locations like our HQ in Derry
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSonboardingimplementationcustomer supportpre-salescustomer successpresentation skillsdocumentationconfigurationsetup
Soft skills
communicationcoordinationcustomer managementindependenceteam collaborationproblem-solvingengagementtrainingadaptabilityorganization