Account Manager
MetaCompliance
full-time
Posted on:
Location Type: Hybrid
Location: Porto • 🇵🇹 Portugal
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own all commercial conversations across a portfolio of mid-tier to high-value customers, including renewals, upsell negotiations, and expansion opportunities.
- Partner closely with CSMs to stay aligned with each customer’s success plan, business goals, and usage patterns.
- Lead renewal and expansion strategies that are tailored, proactive, and outcomes-focused.
- Identify and execute license increases, product/module expansions, and affiliate growth opportunities based on evolving customer needs.
- Conduct quarterly revenue and growth planning across your portfolio, supporting a high degree of forecast accuracy.
- Establish strong commercial relationships with stakeholders across multiple business units and functions.
- Leverage insights from product usage and engagement to guide and influence expansion conversations.
- Collaborate cross-functionally with Sales, Finance, Legal, and Product as needed to support deal execution and resolve blockers.
Requirements
- 3+ years of experience in B2B account management or customer growth roles
- Multi-Lingual; English is required, French preferred and Spanish, Italian & Portuguese an advantage
- Experience owning and growing commercial relationships with mid-sized to enterprise-level customers.
- Demonstrated success in contract negotiation, upselling, and renewal strategy.
- Strong commercial acumen and consultative selling approach.
- Effective communicator with the ability to influence stakeholders at multiple levels.
- Proficient in CRM tools and pipeline management.
Benefits
- Huge opportunity to make a real impact from day 1
- 25 days annual leave, with increases at employment milestones, plus public holidays
- Private healthcare (Multi Care)
- Training budget to support career growth and development
- Flexibility - never miss a work or family event - work life balance is important here
- Company socials – 2 per year, gathering our full global team!
- Employee referral bonus scheme – help us find people as great as you are
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B account managementcontract negotiationupsellingrenewal strategycommercial acumenconsultative selling
Soft skills
effective communicationinfluencing stakeholders