Customer Success Manager

• Build and strengthen long-term customer relationships, acting as a strategic partner and expert advisor in both product usage and cybersecurity awareness
• Proactively guide customers toward achieving critical milestones in their journey, ensuring consistent engagement with our platform’s features and capabilities
• Monitor customer health and behavior to identify risks and opportunities, intervening early to keep customers on track and maximizing value
• Drive product adoption by encouraging best practices and aligning platform use with the customer's specific goals and objectives
• Deliver tailored, hands-on recommendations and action plans that empower customers to reach meaningful outcomes and accelerate time-to-value
• Stay up to date on the latest cybersecurity threats and trends, delivering relevant, practical guidance to help customers protect their environments
• Collaborate with cross-functional teams (Sales, Product, Support) to ensure a seamless customer experience and act as the internal voice of the customer
• Track and report on customer progress, identifying patterns and areas for improvement to continuously refine success strategies.

Customer Success Manager, Silver

Customer Engagement Specialist

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