Customer Success Manager

• Plan, execute, and optimize campaigns across multiple channels, ensuring timely delivery and alignment with brand guidelines.
• Monitor campaign performance, analyze data, and provide actionable insights to improve results.
• Act as the Business Owner for AEM-related topics: gather requirements, prioritise tasks, and collaborate with technical teams to drive new developments, functionalities, and process improvements.
• Serve as a go-to expert for AEM and Braze; troubleshoot operational issues and ensure smooth execution.
• Provide guidance, training, and mentorship to foster continuous learning and adopt platform best practices.
• Interact with senior business and eCommerce leaders to align campaigns with business goals.

CRM Campaign Management Specialist

Customer Engagement Specialist

Customer Success Manager, Silver