Customer Success Manager

• Plan, execute, and optimize campaigns across multiple channels, ensuring timely delivery and alignment with brand guidelines.
• Monitor campaign performance, analyze data, and provide actionable insights to improve results.
• Act as the Business Owner for AEM-related topics: gather requirements, prioritise tasks, and collaborate with technical teams to drive new developments, functionalities, and process improvements.
• Serve as a go-to expert for AEM and Braze; troubleshoot operational issues and ensure smooth execution.
• Provide guidance, training, and mentorship to foster continuous learning and adopt platform best practices.
• Interact with senior business and eCommerce leaders to align campaigns with business goals.

CRM Campaign Management Specialist

Manager

• Identify, assess and evaluate project ideas
• Prepare communication (e.g. workshops, presentations, etc.) for senior executives applying a results driven approach
• Manage client relationships and align stakeholders
• Lead and drive projects and guide junior colleagues, assisting them with their work
• Have direct responsibility for one or more work streams or projects
• Travel based on project requirements
• Develop and maintain strong business relationships with C-level stakeholders to drive business change
• Lead and develop teams and individual members to create new business solutions via data-driven insights
• Identify and seize opportunities at the client and within Metyis in an entrepreneurial environment

Meta

CRM Campaign Management Specialist

Strategy and Execution Manager – Energy & Utilities