messangi

Customer Success Manager

• Lead the processes of retention and growth of existing accounts.
• Ensuring that clients achieve successful results through the use of Messangi products and services
• Identify opportunities to expand existing accounts (upselling and cross-selling), in conjunction with the Sales team.
• Manage product adoption processes, renewals, referred customers, among others
• Serve as an expert and reliable advisor to clients, educate them on the use and benefits of our products.
• Turn customers into product and industry experts
• Support new customers during the onboarding process (initial configurations, services set-up, first steps in use): understand their needs and teach them the best way to use the products and services, so that they obtain results from value in the shortest possible time
• Craft and evangelize customer success stories with Messangi, articulate use cases, and drive value propositions to existing customers.
• Take care of the client within Messangi: share the feedback received with the Product, Development, Support, Marketing and Sales teams to encourage innovation, product improvements and user experience.
• Periodically monitor billing and collection, usage and consumption patterns, usage and cost optimization opportunities, product roadmap, critical or recurring incidents, as well as customer satisfaction in general.

Customer Success Specialist