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Bilingual IT Administrator
MessagepointIT Administrator supporting France region for Messagepoint's global IT team. Responsible for end-user support, office technology management, and regional IT operations.
Tech Stack
Tools & technologiesAzureCloudMacOS
About the role
Key responsibilities & impact- Serve as the primary IT contact for the France region, supporting end-user technology needs both onsite and remotely
- Provide front-line support for hardware, operating systems, applications, mobile devices, peripherals, network connectivity, and SaaS/cloud services
- Document incidents and service requests in the ticketing system, manage tickets through to resolution, and escalate when appropriate
- Support onboarding and offboarding, including device provisioning, account/access setup, equipment recovery, and decommissioning
- Maintain accurate local IT asset records, including hardware, software, and license inventory
- Act as the onsite liaison for local vendors and service providers, including internet providers, hardware suppliers, and office technology partners
- Monitor and respond to IT security alerts, escalating incidents to the global IT & Security team as required
Requirements
What you’ll need- Minimum 3 years of experience in technical support or IT administration in a multi-technology environment
- Strong desktop support experience with Windows 10/11, macOS, mobile devices, and hardware troubleshooting
- Experience with Microsoft 365, Active Directory or Azure AD/Entra ID, and SaaS/cloud applications
- Familiarity with endpoint management and security tools such as Intune, MDM, and endpoint protection platforms
- Basic knowledge of networking concepts, including LAN/WAN, VPN, Wi‑Fi, and troubleshooting
- Experience supporting office IT infrastructure, including printers, meeting room technology, and local networking equipment
- Technical degree or equivalent combination of certifications and experience
- Fluency in French and professional working proficiency in English, written and spoken, is required.
Benefits
Comp & perks- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportIT administrationdesktop supporthardware troubleshootingnetworking conceptsendpoint managementsecurity toolsMicrosoft 365Active DirectorySaaS applications
Soft Skills
communicationproblem-solvingcustomer serviceteam collaborationorganization
Certifications
technical degreeIT certifications