Define and implement the key metrics and KPIs to measure performance across sales, marketing, service, and support functions.
Lead the collection, analysis, and interpretation of commercial data.
Work closely with the Marketing team to provide data-driven insights that improve customer segmentation, targeting, and campaign performance.
Manage and leverage analytics platforms like Salesforce, Tableau, and others to build, maintain, and optimize dashboards and reports.
Develop and maintain accurate forecasting models for revenue, sales pipeline, and bookings.
Continuously analyze commercial activities and performance data, identifying trends, risks, and opportunities.
Analyze internal service and support processes, identifying areas for improvement.
Continuously refine data collection and analysis processes to improve accuracy, timeliness, and actionable insights.

Requirements

Bachelor’s degree in Business, Data Science, Analytics, Life Sciences, or a related field.
A minimum of five years of experience in business analytics, commercial operations, or business intelligence within a life sciences or related industry.
Previous experience working in a solo or small team environment is beneficial.
Experience in life sciences or a related field, with familiarity in commercial operations.
Experience working with marketing teams and providing insights to support marketing campaigns, customer segmentation, and targeting strategies.
Experience with ERP, CRM systems, and customer engagement platforms (Salesforce, SAP, etc.).

Benefits

medical, dental, and vision coverage
prescription benefits
401(k) plan with company matching
flexible spending accounts
company-paid short- and long-term disability insurance
group life and accidental death and dismemberment insurance
paid vacation
paid sick leave
paid holidays
paid parental leave
employee assistance program
fitness club membership contribution
pet insurance
identity theft protection
home and auto insurance discounts
optional supplemental life insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisforecasting modelsKPI developmentcommercial data interpretationcustomer segmentationcampaign performance analysisperformance metricsdata collection processestrend identificationrisk analysis

Soft Skills

leadershipcollaborationcommunicationproblem-solvinganalytical thinkingattention to detailadaptabilitytime managementcritical thinkinginterpersonal skills