MESO SCALE DIAGNOSTICS, LLC.

Full-stack Engineer

• Responsible for designing, developing and testing software for use in external facing software products.
• Work with team lead in designing appropriate UI, architectural, database and instrument controls for company’s software products.
• Model behaviors, object hierarchies, and database structure.
• Conduct unit testing, verification and debugging of systems and troubleshoot to determine any issues and communicate appropriate solutions.
• As required, present and participate in peer reviews of code and designs.
• Responsible for the extension of existing systems for new capabilities.
• As needed, develop and implement standard operating procedures (SOPs).

Senior Software Engineer

Director

• Lead, coach, and develop a team of regional FAS managers and Field Application Scientists across North America and selected distribution networks
• Serve as hiring manager for FAS roles, driving recruitment, onboarding, and retention of top talent
• Establish clear performance expectations, KPIs, and career development plans for team members
• Foster a culture of accountability, collaboration, and continuous improvement
• Define and implement FAS strategy aligned with commercial goals, ensuring measurable impact on revenue growth and customer satisfaction
• Set clear, achievable objectives that balance technical excellence with business outcomes
• Partner closely with Sales, Marketing, Product Management, Field Service, Technical Support, and Customer Support teams to ensure alignment
• Ensure that the FAS team effectively captures and relays voice-of-customer to internal stakeholders
• Act as the senior escalation point for complex scientific and technical challenges
• Maintain deep expertise in MSD products, software, and applications to guide the team and support customer engagements
• Participate in key customer meetings and troubleshooting sessions as needed
• Define and track KPIs related to FAS effectiveness
• Use data-driven insights to optimize team performance and resource allocation

Director, Field Scientific Support

Sales

• Achieve quarterly and annual revenue targets for the region through direct sales activities and distributor performance management
• Develop and execute strategic account plans for key customers in academic institutions, biotechnology companies, and pharmaceutical organizations
• Identify and qualify new business opportunities, with particular emphasis on growth in the academic sector and biotech/pharma segment
• Conduct product demonstrations and technical presentations to researchers, lab managers, and procurement decision-makers
• Manage the full sales cycle from prospecting through contract negotiation and close
• Manage relationships with regional distribution partners to ensure effective market coverage and revenue growth
• Provide distributors with product training, sales tools, and technical support to maximize their effectiveness
• Monitor distributor performance against agreed targets and implement improvement plans as needed
• Collaborate with distributors on joint customer visits, events, and promotional activities
• Ensure distributors maintain appropriate inventory levels and provide excellent customer service
• Develop deep knowledge of the regional market including competitive landscape, customer needs, and buying behaviors
• Represent MSD at regional conferences, tradeshows, and scientific meetings
• Build a strong pipeline of opportunities through prospecting, networking, and relationship development
• Provide market intelligence and customer feedback to inform product development and marketing strategies
• Identify emerging trends and applications that create new opportunities for MSD's technology platforms
• Build and maintain strong relationships with key opinion leaders, lab directors, and procurement decision-makers
• Ensure high levels of customer satisfaction through responsive communication and problem resolution
• Conduct regular business reviews with major accounts to understand their evolving needs
• Coordinate with Field Applications Scientists to provide technical support for complex customer requirements
• Utilize Salesforce CRM to maintain accurate records of customer interactions, opportunities, and forecasts
• Work closely with Marketing, Field Applications, Technical Support, and Operations teams to ensure customer success
• Provide input on regional marketing campaigns and promotional strategies
• Collaborate with the China leadership team on strategic initiatives and business planning
• Share best practices with other Regional Sales Managers across China

Regional Sales Manager

Product Manager

• Develop, and execute product line strategy
• Define the product strategy and roadmap that aligns with the company goals and market opportunities;
• Balance product line innovation with operational excellence;
• Build business cases for new product offerings and product portfolio expansion.
• Monitor product performance, market trends, and customer needs to identify growth opportunities.
• Partner with field-based commercial teams (account managers, field applications scientists, and scientific affairs directors) to capture feedback from pharma, biotech, and academic customers.
• Gather market insights from conferences, publications and key opinion leaders.
• Conduct and synthesize voice of customer research to inform product strategy, product requirements, and customer journey
• Partner with R&D to defined product requirements, specification, and performance metrics
• Define product positioning, pricing, and differentiation within the multiplexed immunoassay and proteomics market
• Support marketing collateral and training materials to support product launches;
• Accountable for the commercial success of assigned product line responsibilities.
• Define and analyze KPIs to monitor product line performance for continual improvements and lifecycle management
• Perform competitive product analysis;
• Develop tactics for addressing direct and/or indirect product competition;
• Monitor competitor strategies and adjust positioning accordingly
• Work with Assay Development, Quality and Operations to drive successful product development programs;
• Work with Global Sales Management to identify, develop and execute specific tactical marketing and training programs;
• Work with Sales, Scientific Support, Customer Service and Finance to develop and manage processes to improve marketing effectiveness and customer loyalty.
• Provide mentorship and guidance to other Product Managers
• Assist team members in development of product messaging, market sizing, financial forecasts, pricing and other areas of marketing expertise.

Senior Product Manager, Intracellular Immunoassays

• Provides strategic leadership and ownership of MSD’s enterprise application ecosystem
• Drives business capability improvements, operational efficiency, and scalable digital solutions that support MSD’s manufacturing, commercial, and service segments
• Serves as a critical bridge between business stakeholders and technology delivery
• Leads a team that transforms business requirements into durable system solutions aligned with organizational growth objectives
• Leads enterprise systems roadmap development, partnering with business owners to identify capability gaps
• Prioritizes initiatives and drives continuous improvement in business processes through platform optimization
• Performs project leadership and management of all phases of solutions development and implementation
• Ensures staff results by communicating job expectations; planning, monitoring, and appraising job results
• Builds and develops a high-performing enterprise systems team through strategic recruiting, structured onboarding, mentoring, and deliberate growth planning
• Works with cross-functional teams in the design and implementation of information technology
• Ensures that Enterprise System users are thoroughly trained on best practices
• Monitors the enterprise systems landscape and brings forward-looking recommendations

Director I, Enterprise Systems

• Responsible for product management and commercialization of MSD products
• Evaluation of industry/customer trends and defining customer needs
• Development of detailed product requirements for future products
• Collaboration with cross-functional teams for product vision and strategy
• Full lifecycle management of the product line including forecasting, pricing, and transitions to new product offerings
• Monitor product performance, market trends, and customer needs to identify growth opportunities
• Partner with R&D to define product requirements and specifications
• Support marketing collateral and training materials for product launches
• Monitor the competitive environment for products and product lines
• Cross-functional collaboration with Assay Development, Quality and Operations

Product Manager, Immunoassays

Technical Writer

• Lead our technical writing team
• Produce high-quality, customer-facing scientific content
• Support marketing efforts with engaging, informative materials
• Oversee and mentor a team of technical writers
• Lead the creation of high-quality scientific documentation, including user manuals, product specifications, and case studies
• Collaborate with marketing team to develop content that promotes our products
• Establish and maintain quality standards for all written materials
• Collaborate with cross-functional teams to gather information
• Develop and implement best practices for technical writing processes
• Identify training needs and provide opportunities for professional growth within the team