IT Support

• Provide daily IT support for laptops, accounts, MFA, networking issues, and SaaS tools.
• Set up, configure, and ship laptops for new hires; support onboarding and offboarding access.
• Manage and track Mesh’s device lifecycle, including repair and replacements.
• Maintain SaaS licensing, reclaim unused licenses, and support overall system ownership.
• Ensure device security compliance (encryption, patching, EDR coverage).
• Support remote and in-office employees with connectivity, hardware, and general IT issues.
• Maintain and improve internal IT documentation; use ticket metrics to enhance processes.
• Partner closely with Security, People Ops, and Engineering teams on cross-functional initiatives.

IT Help Desk Specialist

IT Support Specialist, Entry-level, Training Provided