Administer and optimize Salesforce across Sales Cloud, Service Cloud, and Field Service (configuration, automation, data model, security).
Own security fundamentals: roles, sharing, permission sets, access reviews, and least-privilege design.
Build and maintain scalable automation using Flow (and partner on LWC/Apex where appropriate), with disciplined testing and limit awareness.
Manage the release lifecycle: sandbox strategy, regression testing, deployment coordination, and user communications.
Diagnose and coordinate resolution for integration/data sync issues; create monitoring/reporting to detect problems early.
Deliver analytics: report types, folder sharing strategy, dashboards, and self-service reporting patterns aligned to stakeholder needs.
Drive adoption through enablement: in-app guidance, training assets, and change management aligned to global teams.

Requirements

BS in Business, MIS, or related field, or equivalent experience.
5+ years administering Salesforce in a mid-to-large environment (public company experience strongly preferred).
Strong communication: can turn stakeholder ambiguity into clear requirements and shipped outcomes.
Hands-on mastery of Flow (record-triggered, screen), validation rules, security model, and platform limits.
Senior level experience with Sales Cloud (pipeline and account management, forecasting, territory planning)
Strong experience with Service Cloud (case management, entitlements/milestones, service contracts, assets, console patterns, metrics/reporting).
Proven ability to operate in a governed environment: release management, documentation, change control, and access reviews.
Experience in integrated environments (ERP + CRM, API-based integrations, data reconciliation).

Benefits

Eligible for benefits the first day of the month after you start
Tiered Medical, Dental and Vision Insurance options
Health savings (HSA), healthcare & dependent care flexible spending (FSA) accounts
Company paid short term and long-term disability (unless covered by a state disability plan)
Company paid life insurance and AD&D
Flexible Time Off Policy
Paid sick leave of 48 hours per calendar year
Eligible employees may receive four (4) weeks paid Care Giver leave after 1 year of service or in accordance with state leave laws
401(k) plan that provides a 4% Safe Harbor company match on a 4% employee contribution that begins on Day 1
Employee Wellness and Financial Assistance Resources through Cigna and NY Life
Nine (9) paid company holidays per year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

SalesforceFlowApexLWCvalidation rulesdata modelsecurity modelreport typesdashboardscase management

Soft skills

communicationstakeholder managementchange managementtrainingproblem-solvingcollaborationadaptabilityanalytical thinkingorganizational skillsenablement