Retail Manager

MERS / Goodwill

full-time

Posted on:

Location Type: Office

Location: Cape Girardeau • Montana • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
  • Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
  • Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
  • Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
  • Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
  • Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
  • Helps to identify and recommend employees with proven performance for advancement.
  • Safeguards company property and personal information from harm, damage, or theft.
  • Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
  • Must read, follow, model, and enforce all agency policies, procedures, and values.
  • Utilizes efficient staffing methods to ensure the store is staffed appropriately.
  • Arranges for replacements of absent employees when necessary.
  • Audits, edits, and approves payroll.
  • Eliminates wasteful practices through process improvement.
  • Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
  • Other duties as assigned.

Requirements

  • High School Diploma/GED required; Bachelor's Degree preferred.
  • Three years of Retail, Warehouse, or Logistics Management.
  • Valid MO or IL state driver’s license and insurance required.
  • Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork.
  • Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
  • Comfortable with workplace technology like registers, scheduling, and inventory management software.
Benefits
  • Monthly bonus potential up to $1000.
  • Quarterly bonus potential up to $1500.
  • Immediate date of hire individual and family medical benefits.
  • Individual and family dental and vision benefits on the first of the month following the hire date.
  • Employer Paid Basic Life and AD&D Insurance on the first of the month following the hire date.
  • 403(B) Retirement on date of hire.
  • 403(B) Retirement + Employer Match after one year of employment.
  • 401(A) Retirement on date of hire.
  • PTO Accrual up to 15 days based on hours worked.
  • Employee store discount.
  • Paid holidays.
  • Flexible Schedules.
  • Career Growth Opportunities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Retail ManagementWarehouse ManagementLogistics ManagementProcess ImprovementPayroll AuditingStaffing MethodsConflict ResolutionCustomer Service
Soft skills
Interpersonal SkillsCommunication SkillsLeadership SkillsDecision-MakingGoal-SettingProblem-SolvingMotivationAccountabilityTeamwork
Certifications
High School DiplomaGEDBachelor's Degree