Merlin Labs

Solutions Engineer

Merlin Labs

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • United States

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About the role

  • Ownership, governance and maintenance of work management platforms and integrated tools, establishing and maintaining standards while maintaining a user-first mindset in responding to requests for automations and integration.
  • Design, implement, and maintain advanced automations (e.g., ScriptRunner, native Jira automation) to reduce manual effort and improve operational efficiency
  • Support Information Technology team in providing support as a SME in a service desk oriented environment, playing an active role in defending against configuration sprawl and technical debt
  • Establish and enforce governance and change management processes, including clear ownership, approval paths, and documentation for platform changes
  • Assist with the creation and maintenance of internal documentation to enable consistent usage and reduce ad hoc requests.
  • Designing and owning contract lifecycle management tools and the integrations therein.
  • Partner closely with engineering, legal, and business operations to ensure a variety of SaaS work platforms support execution, visibility, and trusted reporting.

Requirements

  • 3-5+ years working with SaaS platforms such as project management, collaboration or IT service tools
  • Experience administering and supporting business-critical platforms
  • Understanding of Atlassian, Microsoft, and other SaaS workflows and automations
  • Demonstrated ability to configure workflows, permissions, schemas, and reporting to support multiple teams
  • Strong understanding of systems governance and data integrity with comfort in operating in environments with security, compliance, or regulatory constraints
  • Experience ensuring accuracy, consistency, and auditability of data across systems with ability to identify manual processes and translate them into reliable, maintainable automations
  • Familiarity with access controls, lifecycle management, and compliance-driven processes
  • Ability to partner cross-functionally with IT, and People Ops in regular cadence
  • Proven experience gathering requirements, assessing downstream impact, and aligning stakeholders before implementing changes
Benefits
  • catered lunches featuring a rotating menu of delicious options
  • an assortment of snacks to keep you fueled throughout the day
  • a selection of beverages, including coffee, tea, and other drinks
  • health, dental, life, unlimited vacation, and 401k with match
  • professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ScriptRunnerJira automationSaaS platformsworkflow configurationdata integrityautomationsaccess controlslifecycle managementcompliance processesreporting
Soft Skills
user-first mindsetcross-functional collaborationrequirement gatheringstakeholder alignmentdocumentationchange managementgovernanceproblem-solvingcommunicationorganizational skills