Learner Success Partner

Merit America

Learner Success Partner supporting adult education at The College, guiding learners through their educational journey and career integration. Engaging and fostering student persistence and success.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,900 per yearWebsite

About the role

Key responsibilities & impact

Own the learner relationship from acceptance through completion, ensuring consistent engagement and progress through academic milestones
Guide learners through The College systems and processes to identify and pursue paths aligned with their goals and desired outcomes
Conduct regular 1:1 coaching sessions focused on goal-setting, accountability, and persistence
Monitor learner progress and engagement using institutional systems and data signals
Identify at-risk learners early and implement targeted interventions to re-engage and support progress
Prioritize outreach and coaching efforts to maximize impact across a large caseload
Diagnose learners’ barriers to progress, including academic, logistical, and personal challenges
Develop and execute intervention plans tailored to learner needs
Coordinate with instructors, academic advisors, and support services to ensure aligned and timely support
Maintain consistent follow-up to ensure interventions result in measurable progress
Integrate career development into coaching conversations from the start of the program
Help learners connect academic work to career goals and long-term opportunities
Support the development of professional identity, confidence, and workplace readiness
Guide learners in translating their learning into career-relevant skills and experiences
Provide ongoing support after completion, including identifying opportunities for further education and guiding career paths
Establish early connection with learners, including outreach prior to the start of coursework
Foster a sense of belonging and community, particularly during early program phases
Normalize help-seeking behaviors and create an environment where learners stay engaged during challenges
Reinforce learner identity as a college learner and emerging professional
Use SIS, CRM and learning systems to track learner progress, engagement, and outcomes
Document coaching interactions and interventions accurately and consistently
Partner closely with faculty to align on learner performance and academic needs
Collaborate with learner support services (academic, wellness, etc.) to ensure coordinated care

Requirements

What you’ll need

Committed to The College's mission to expand access to higher education and career pathways for working adults who have been overlooked by traditional higher education
Demonstrated history of embodying our values, which inform our work and drive our organization's culture
Shared sense of responsibility and ownership for our collective work in making a positive impact on the community we support, true to our value of Win & Lose Together
Committed to continuous learning and growth in advancing inclusive excellence and closing gaps across lines of difference
Passionate about fostering a workplace culture that embraces and values individual differences, aligned with our core value of inclusivity
Demonstrated experience supporting adult learners, or participants in education, workforce development, or similar environments
Strong ability to build trust and maintain accountability in 1:1 relationships
Excellent communication and relationship-building skills across diverse populations
Experience using data or systems to monitor progress and inform decisions
Ability to manage a large caseload with structure, prioritization, and consistent follow-through
Ability to manage multiple priorities and operate effectively in a fast-paced, evolving environment
Comfort learning and working within institutional platforms (SIS, CRM, LMS, or similar tools)
Openness to using AI tools to support documentation, outreach, and learner engagement - and enthusiasm for learning new tools as they emerge

Benefits

Comp & perks

Medical, Dental and Vision insurance (100% Paid Employee Only Coverage)
Flexible Spending Account and Health Savings Account
Dependent care Flexible Spending Account
Health Reimbursement Account fully funded by Merit
Education & personal development reimbursement
Catalog of courses for professional learning and development
Short and long-term disability
Unlimited vacation (after a 90-day introductory period)
Paid Parental Leave and Adoption benefits (after 1 year of employment)
11 federally recognized holidays
2 week holiday office closure in December/January
401(k) retirement plan with automatic Merit contribution
Wellness Benefits/Wellness Resources
Discount perks at work program
Phone/technology stipend
Home office setup stipend
Affinity groups and community building via virtual, in-person, and/or regional meetups

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

goal-settingaccountabilityintervention planninglearner progress monitoringdata analysiscoachingcareer developmentprofessional identity developmentworkplace readinesscaseload management

Soft Skills

relationship buildingtrust buildingcommunicationcollaborationprioritizationadaptabilityempathyproblem-solvingengagementinclusivity