Associate Director, Coaching
Merit America
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $112,000 per year
Job Level
Senior
About the role
- Supervise, coach, and develop a team of 10+ Coaches, fostering belonging, performance, and alignment with Merit America's mission.
- Lead hiring, onboarding, and ongoing professional development for Coaches.
- Conduct regular 1:1s and performance conversations, setting clear expectations and supporting growth.
- Monitor Coach and learner data to identify training needs and guide targeted coaching.
- Foster a team culture rooted in accountability, inclusivity, and continuous improvement through regular team meetings, recognition of experimentation, and transparent communication
- Identify and amplify coaching best practices across teams and cohorts.
- Oversee assigned cohorts to ensure operational consistency and high-quality execution of the Merit America model.
- Use program dashboards/data to monitor learner progress, engagement, and milestones, intervening proactively.
- Develop and implement engagement strategies, manage learner communications, and lead escalation resolution for at-risk learners
- Standardize coaching practices and ensure alignment to curriculum expectations and coaching protocols.
- Partner with Program Design to surface insights, pilot improvements, and refine curriculum.
- Ensure Coaches effectively track outcomes, document learner stories, and verify achievements through regular quality checks
- Ensure smooth coordination across scheduling, staffing, and learner communication workflows.
- Collaborate in cross-departmental workstreams to strengthen program quality and accelerate learner outcomes
- Share insights with the MD of Coaching and Program Directors to inform strategic decisions.
- Provide feedback to Engineering, Data, and Design teams to enhance tools and workflows.
- Contribute to organizational experiments by testing new coaching models, engagement approaches, or interventions.
- Support rollout of organizational changes, including staffing shifts and new program structures.
Requirements
- Committed to Merit America’s mission to pave pathways to family-sustaining careers, break the poverty cycle, and create upward mobility for low-wage workers
- Demonstrated history of embodying our values, which inform our work and drive our organization's culture
- Shared sense of responsibility and ownership for our collective work in making a positive impact on the community we support, true to our value of Win & Lose Together
- Committed to continuous learning and growth in advancing inclusive excellence and closing gaps across lines of difference
- Passionate about fostering a workplace culture that embraces and values individual differences, aligned with our core value of inclusivity
- Demonstrated experience managing full-time staff, ideally teams of 5+
- Strong ability to develop people, give effective feedback, and support performance improvement
- Ability to leverage data (quantitative + qualitative) to diagnose problems and guide decisions
- High operational and organizational skills; able to manage multiple cohorts and timelines
- Comfort navigating ambiguity and guiding others through change
- Excellent interpersonal and communication skills
- Proficiency with Google Workspace
- Experience with CRM or learner management systems.
- Experience in coaching, workforce development, edtech, higher education, or career services.
- Skilled facilitator in virtual environments.
- Familiarity with caseload management and job search best practices.
Benefits
- 4-day work week (Fridays are an operating day if there is a holiday closure during the week)
- Medical, Dental and Vision insurance (100% Paid Employee Only Coverage)
- Flexible Spending Account and Health Savings Account
- Dependent care Flexible Spending Account
- Health Reimbursement Account fully funded by Merit
- Education & personal development reimbursement
- Catalog of courses for professional learning and development
- Short and long-term disability
- Unlimited vacation (after a 90-day introductory period)
- Paid Parental Leave and Adoption benefits (after 1 year of employment)
- 11 federally recognized holidays
- 2 week holiday office closure in December/January
- 401(k) retirement plan with automatic Merit contribution
- Wellness Benefits/Wellness Resources
- Discount perks at work program
- Phone/technology stipend
- Home office setup stipend
- Affinity groups and community building via virtual, in-person, and/or regional meetups
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
coachingperformance managementdata analysislearner engagement strategiescurriculum developmentquality assurancestaff managementfacilitationcaseload managementjob search best practices
Soft skills
leadershipcommunicationorganizational skillsinterpersonal skillsinclusive excellencecontinuous improvementadaptabilityteam culture developmentfeedback deliveryproblem-solving