Product Manager, Collect

MeridianLink

Product Manager owning MeridianLink Collect, a cloud collections and recovery platform for credit unions and community banks. Driving roadmap, discovery, compliance, integrations, and measurable recovery outcomes.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $94,667 - $161,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management within regulated financial environments, focusing on collections and recovery processes. Proficient in agile methodologies, data-driven decision-making, and stakeholder alignment to drive product success.

Highest-signal resume keywords

Product Management ExperienceAgile MethodologiesData Analytics ToolsCollections Domain ExpertiseRegulatory Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Roadmap OwnershipAPI-Integrated Software ManagementUser Story WritingKPI Definition and MonitoringContinuous Discovery PracticesCompliance-by-Design CapabilitiesBankruptcy and Charge-Off WorkflowsRegulatory Guidance TranslationCustomer Insights TranslationPerformance Data Analysis

Soft Skills

Exceptional Communication SkillsCustomer EmpathyStakeholder AlignmentSimplifying ComplexityTeam Collaboration

Tools & Technologies

MeridianLink CollectSymitar/EpisysFiserv DNACorelation/KeystoneFISData Analytics ToolsAI/ML ExposureBatch-plus-API Integration PatternsACHPCI DSS

Industry Keywords

CollectionsRecoveryLoss MitigationDefault ServicingFDCPARegulation FTCPASCRA/MLAFCRA/Metro 2CFPB Supervisory Expectations

Tech Stack

Tools & technologies

CloudRuby on Rails

About the role

Key responsibilities & impact

Own the roadmap for MeridianLink Collect, a cloud-based collections and recovery platform serving credit unions and community banks
Lead continuous discovery with collections managers, VPs of Collections, collectors, and compliance officers using interviews, usage analytics, and performance data
Write PRDs and user stories covering the full delinquency lifecycle
Drive agile delivery ceremonies and maintain a prioritized backlog aligned to team OKRs
Define and monitor collections product KPIs and use them to inform prioritization and demonstrate business impact
Partner with Engineering, UX, Sales, Customer Success, Implementation, and Compliance to align stakeholders and unblock delivery
Serve as the collections domain expert and translate collector workflows into product requirements
Partner with Sales, Marketing, and Customer Success on positioning, enablement, and proof points
Contribute to product portfolio strategy discussions
Partner with Compliance, Legal, and Security to translate regulatory guidance into configurable platform controls
Assess emerging technology opportunities for recovery outcomes and collector effectiveness
Own product thinking for integrations with core banking platforms and third-party vendors
Track consumer collections trends, delinquency and charge-off dynamics, competitive movement, and regulatory developments

Requirements

What you’ll need

Bachelor's degree and 2+ years of relevant product management experience
Proven track record owning a product area end-to-end: discovery, definition, delivery, and iteration
Experience managing API-integrated software products with multiple stakeholder groups
Strong command of agile methodologies and modern product discovery practices, including Jobs-to-Be-Done and continuous discovery
Comfort using data and product analytics tools to drive decisions and measure outcomes
Exceptional written and verbal communication skills; ability to simplify complexity and align diverse stakeholders
Deep customer empathy and experience translating user insights into shipped improvements
Comfort operating in a regulated product domain where design decisions can create compliance exposure
Strongly preferred: 0-to-1 product, module, or capability experience
Strongly preferred: direct collections, recovery, loss mitigation, or default servicing experience
Strongly preferred: working knowledge of FDCPA, Regulation F, TCPA, SCRA/MLA, FCRA/Metro 2, UDAAP, and CFPB supervisory expectations
Strongly preferred: experience building compliance-by-design capabilities, including contact-limit enforcement, opt-out management, consent tracking, and audit trails
Strongly preferred: experience with bankruptcy, repossession, charge-off, post-charge-off workflows, collection agency placement, or recovery vendor management
Strongly preferred: familiarity with Symitar/Episys, Fiserv DNA, Corelation/Keystone, FIS, and batch-plus-API integration patterns
Strongly preferred: familiarity with ACH, card rails, Reg E error resolution, and PCI DSS
Strongly preferred: exposure to AI/ML in regulated product contexts
Strongly preferred: experience working with or selling to banks, credit unions, or other regulated financial institutions
MeridianLink runs a comprehensive background check, credit check, and drug test as part of its offer process
Applicants must be able to legally work in the United States; the application asks whether future sponsorship will be required

Benefits

Comp & perks

Insurance coverage (medical, dental, vision, life, and disability)
Flexible paid time off
Paid holidays
401(k) plan with company match
Remote work