MeridianLink

Senior Customer Success Manager

MeridianLink

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $96,800 - $134,500 per year

Job Level

Senior

About the role

  • Help customers adopt the software
  • Improve customer satisfaction
  • Drive customer problem resolution
  • Help customers achieve their business goals
  • Provide customers with expert guidance on utilizing our products to its full potential.
  • Conduct regular check-ins and executive business reviews with customers to understand their needs, challenges, and goals.
  • Collaborate cross-functionally to ensure a seamless customer experience.
  • Identify solutions that will help the customer accomplish their goals and meet their needs.
  • Define, drive, and monitor the steps needed to select the proper solution related to each goal through a Success Plan.
  • Maintain accurate and up-to-date customer records and communication history within the Gainsight Customer Success Platform.

Requirements

  • Knowledge of Products: Develop and maintain an in-depth understanding of MeridianLink products and services.
  • Knowledge of the Industry: Stay abreast of industry trends, best practices, relevant regulations, and emerging technologies.
  • Strong Relationship Skills: Build and nurture strong, positive relationships with key customer stakeholders as well as with internal key stakeholders.
  • Ability to Design and Execute Effective Customer Success Plans: Understand client’s business goals and needs from a strategic perspective.
  • Strong Organizational Skills: Effectively manage and prioritize multiple customer accounts simultaneously.
  • Ability to Successfully Resolve Case Escalations: Manage and resolve customer escalations promptly and effectively.
  • Exceptional communication, both written and verbal, and interpersonal skills.
  • Demonstrated ability to analyze and solve complex problems.
  • Strong organizational and project management abilities with highest standards of accuracy and precision.
  • Proficient with Word, Excel, PowerPoint, Phone systems, Conferencing systems, and other software systems common to supporting and communicating with others virtually.
Benefits
  • Insurance coverage (medical, dental, vision, life, and disability)
  • Flexible paid time off
  • Paid holidays
  • 401(k) plan with company match
  • Remote work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success plansproblem resolutioncustomer satisfaction improvementbusiness goal achievementcustomer needs analysiscomplex problem solvingproject management
Soft Skills
relationship buildingorganizational skillscommunication skillsinterpersonal skillscollaborationstrategic thinking