Customer Service Representative
Capital Blue Cross
React
Client Support Specialist II
MeridianLink
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $48,200 - $62,700 per year
Job Level
Mid-LevelSenior
About the role
- Coordinate with other internal departments to resolve issues and follow through with the client until the completion
- Expected to take inquiries from systems and use basic level direction and discretion/decision-making authority as needed to resolve customer issues
- Responsible for assisting in the development of support delivery strategy and related processes, escalation procedures, and training while mentoring the Client Support Specialist I
- Provide information about products and/or services, answer questions, and resolve problems and issues
- Complete tasks or activities supporting the implementation of procedures
- Responsible for ensuring inquiries are followed up on and provided resolution
- May fill in for the supervisor for staff or customer meetings
Requirements
- Prior education or career experience.
- Basic skill set and proficiency in the subject area to complete tasks.
- Perform routine tasks as directed with little supervision.
- Familiarity with background checks for employment screening and tenant screening purposes a plus.
- Troubleshooting experience required
Benefits
- Insurance coverage (medical, dental, vision, life, and disability)
- Flexible paid time off
- Paid holidays
- 401(k) plan with company match
- Remote work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingcustomer supportsupport delivery strategyescalation proceduresprocess implementation
Soft skills
decision-makingmentoringcommunicationproblem-solvingteam coordination
