Client Success Partner

Meridian Partners

Client Success Partner enhancing public sector client relationships for Workday engagements at Meridian. Fostering strategic partnerships with local government and educational organizations across the U.S.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $190,000 - $225,000 per yearWebsite

About the role

Key responsibilities & impact

Own the executive client relationship for a portfolio of Meridian’s public sector accounts, independent of any single active engagement
Serve as the primary strategic point of contact for agency and district leadership — the person clients call when something matters, not just when something breaks
Conduct regular executive business reviews (EBRs) to align on outcomes, surface strategic priorities, and demonstrate Meridian’s ongoing value
Build deep, multi-threaded relationships across client organizations — CHRO, CFO, CIO, and operational leadership
Represent the client’s voice internally, advocating for their interests across delivery, product, and practice leadership
Maintain visibility into the health of active Meridian engagements within your accounts — not as a project manager, but as an executive sponsor and escalation point
Partner with Engagement Managers to anticipate risks, navigate organizational complexity, and protect the client relationship during delivery challenges
Attend steering committee meetings and key delivery milestones as Meridian’s senior relationship representative
Ensure seamless onboarding of new engagements by bridging the Client Development Executive handoff and setting the tone for the client experience from day one
Identify and shape expansion opportunities within your account portfolio — new Workday modules, Phase X work, AMS, optimization, and staff augmentation
Partner closely with the Client Development Executive to qualify, frame, and advance expansion opportunities through the pursuit process
Contribute to proposal development and orals presentations for expansion engagements, lending delivery credibility and client context to the pursuit team
Maintain a clear view of each client’s Workday roadmap and align Meridian’s capabilities to their strategic direction

Requirements

What you’ll need

5+ years experience serving in a delivery leadership or client-facing oversight role on Workday engagements (Engagement Manager, Practice Lead, Delivery Director, or equivalent)
7+ years of experience in Workday consulting, implementation, or client-facing roles within the Workday ecosystem
Demonstrated experience serving as a trusted advisor to public sector executives — state/local government, K–12, federal agencies, or non-profit organizations
Deep functional knowledge of Workday HCM, Financials, Payroll, or related Workday modules — sufficient to credibly advise clients on platform strategy and roadmap
Ability to work standard East Coast hours

Benefits

Comp & perks

Generous time off and flexible remote environment that supports resilience and balance
401(k) with company match that immediately vests
Comprehensive benefits including medical/dental/vision, caregiver/adoption support, financial coaching, EAP
Company-paid life insurance
Continuous learning and growth opportunities that fuel innovation and career development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Workday HCMWorkday FinancialsWorkday Payrollclient relationship managementexecutive business reviewsproposal developmentclient onboardingrisk managementstrategic planningdelivery leadership

Soft Skills

trusted advisorrelationship buildingadvocacycommunicationorganizational complexity navigationclient experience managementstrategic alignmentproblem-solvingcollaborationleadership