Dental Sales Support Representative, Equipment
Henry Schein
SFDC
Inside Sales Representative
Meridian Bioscience Inc.
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Junior
Tech Stack
SFDC
About the role
- Act as bridge between sales support and field sales; drive sales growth through prospecting and lead nurturing
- Develop and maintain strong relationships with MLS customers and field sales team across allocated EMEA districts
- Provide exceptional customer support including inquiry handling, complaint resolution, billing issues, and technical/quality problem ownership
- Handle quoting processes, order and sales management for assigned accounts/districts
- Actively manage pipeline and sample status using CRM tools (e.g. SFDC) for accurate forecasting and opportunity realization
- Support territory expansion by collaborating with field sales to build new customer relationships
- Prepare customer proposals, assist with price negotiations, and collect documentation for customer projects
- Provide basic technical knowledge to customers and utilize company systems (Powerlink, MAPICS, MasterCONTROL)
- Collaborate with technical specialists and manufacturing teams to deliver quality products
- Engage in training, product promotions, and special projects
- Track KPIs: Territory Attainment, Prospecting efforts, Samples, Validations, Opportunity realization; report opportunities won/lost and forecast accurately
Requirements
- Minimum- BSc in Biology, Molecular Biology, or Life Sciences. Preferred: Masters in Biology, Molecular Biology or equivalent.
- Fluent in 2+ main European languages to include English + French or Spanish as a minimum
- 12+ months experience in sales, marketing, or customer service preferred
- Proficient in Microsoft WORD, EXCEL, and database software; Internet research skills required
- MAPICS/INFOR/XA experience a plus
- Strong communication skills; written and verbal in English + French/Spanish
- Motivated self starter with ability to work on own initiative
- Sales experience or proven track record in an inbound sales environment
- CRM experience or familiarity with MAPICS, Powerlink, MasterCONTROL, SFDC
- Excellent time management and organizational skills
- Maintain strict confidentiality of sensitive data and communications
- Quick learner with a proactive attitude; ability to multi-task
- Good analytical and quantitative skills; proficient in MS Office (Word, Excel, PowerPoint)
- Outstanding customer service skills; ability to work effectively with other departments
- Process improvement-driven, customer-focused, goal-oriented
- Energetic self-starter; strong team player
- Travel: Less than 5%
