Application Educator

Mercyhealth Wisconsin and Illinois

Application Educator delivering training and support for medical software applications at Mercyhealth. Involves workflow design, training creation, and direct user support.

Posted 7/23/2026full-timeRockford • Illinois, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $58,797 - $91,136 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training and supporting medical software applications, with a strong focus on adult education principles and workflow design. Proficient in maintaining documentation and providing effective end-user support while achieving and maintaining relevant certifications.

Highest-signal resume keywords

Training Design and DeliveryMedical Software Application SupportAdult Education PrinciplesEpic Application CertificationMicrosoft Office Applications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow Design ImprovementSystem ConfigurationTraining Environment MaintenanceDocumentation MaintenanceService Desk Ticket Management

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationTask CoordinationProject PrioritizationLeadership

Tools & Technologies

Learning Management SystemRemote Support Tools

Certifications & Qualifications

Epic Application CertificationComputer Application Certifications

Industry Keywords

Medical Software ApplicationsEnd-User SupportAnalytical ThinkingConceptual ThinkingAdult Learning Principles

About the role

Key responsibilities & impact

Master the assigned application/s as well as specific workflows related to the use of the application/s.
Use combined knowledge of workflows and the assigned application, to assess current process and information needs.
Participate in workflow design improvement and system build of assigned software system (s).
Build, test and maintain training environment for the assigned application (s).
Provide training for application installations, upgrades/updates, and ongoing user training and support.
Design courses and prepare materials using instructional design principles and methods that are consistent with adult learning principles.
Maintain documentation per department protocol.
Demonstrate and mentor others in effective presentation and facilitation skills to lead an effective learning experience.
Deliver training in a classroom setting on an individual basis, or via remote support.
Scheduling of end-users, trainers, classrooms, and students.
Maintains training records in the learning management system.
Utilize application skills and tools to provide direct phone support to answer end-user questions.
Create and document utilizing protocol, triage, follow up and appropriately route or resolve service desk tickets.
Consults with providers, clinical and business leaders and other partners to identify problems and resolutions related to software applications and functions.
End user support during on-call hours will be expected.

Requirements

What you’ll need

Bachelor's degree preferred or equivalent work experience in a discipline developing analytical and conceptual thinking skills.
Minimum 2 years previous experience training, designing and supporting medical software applications required.
Experience in adult education and detailed understanding of workflows and system configuration required.
Prior certification in Epic application preferred.
Required to achieve assigned Computer Application certifications within 90 days of training and to maintain assigned certification while in this role.
Experience with and demonstrates competence in Microsoft Office Applications.
Ability to work independently and be result oriented.
Requires excellent verbal and written communication skills and ability to coordinate and prioritize tasks and project components.
Ability to lead.

Benefits

Comp & perks

Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities