Training Specialist, Revenue Cycle
Mercyhealth Wisconsin and Illinois
full-time
Posted on:
Location Type: Hybrid
Location: Janesville • Wisconsin • United States
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Salary
💰 $23 - $35 per hour
About the role
- Assists in the design, development and coordination of training sessions, programs and competency testing for Revenue Cycle Operations.
- Prepares, assembles and revises course materials annually or as requested to meet department needs.
- Achieves and maintains a solid understanding of the business environment as a whole, including business practices, processes and strategies.
- Conducts training, development, competency testing and general orientation sessions for partners in all areas of Revenue Cycle including Patient Access, Patient Financial Services, Managed Care and Coding.
- Assists in evaluation of effectiveness of training programs.
- Develops presentation materials, leads meetings and facilitates workgroups.
- Maintains master training calendar, ensure availability of equipment, space and materials.
- Prepares course advertising materials; coordinates schedule of external and internal training resources.
- Communicates all set-ups of training sessions and ensures necessary materials and supplies are available.
- Follows-up with staff in-person after completion of training to ensure competency or retraining as necessary.
- Works with management team to provide additional support including coaching and in-services.
- Facilitates, and measures regular quality audits across the Revenue Cycle areas to ensure areas meet organizational objectives; Conducts quality audits and provides feedback to division leadership.
- Provides analysis of the quality metrics and updates on Revenue Cycle dashboard.
- Identifies and facilitates lean initiatives for areas that fail to meet performance metrics.
- Demonstrates collaboration and flexibility to deliver education when most convenient for the department.
- Partners with information systems to test all EPIC upgrades for Revenue Cycle areas with keen understanding of changes and impacts to revenue cycle processes.
- Documents department workflows and inter-departmental impacts via Visio workflow documentation.
- Identifies opportunities for improvements during workflow documentation and notifies leadership of such opportunities.
- Creates and maintains workflow documentation and training materials in a central storage location to allow partner accessibility when needed.
- Partners with all team members to achieve goals.
- Remains receptive to others' ideas and opinions.
- Performs other duties as assigned.
Requirements
- Bachelor's Degree in a related field preferred.
- Three years of experience, developing, planning and facilitating training materials, performance improvement and program management required.
- Strong analytical, oral, and written communication & presentation skills required.
- Three years of revenue cycle related functions in conjunction with training preferred.
- Ability to demonstrate experience in developing and conducting employee training programs required.
- Experience using Microsoft Publisher, Microsoft office, Visio, and Microsoft Word Required.
- Experience with software related to developing training and other virtual training materials required.
Benefits
- Hybrid and flexible work schedule opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training developmentcompetency testingperformance improvementprogram managementquality auditsworkflow documentationlean initiativesdata analysispresentation development
Soft skills
communication skillscollaborationflexibilitycoachingleadershipanalytical skillsorganizational skillsfacilitationreceptiveness to feedback