Team Lead, Insurance Billing
Mercyhealth Wisconsin and Illinois
full-time
Posted on:
Location Type: Hybrid
Location: Janesville • Wisconsin • United States
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Salary
💰 $21 - $26 per hour
Job Level
About the role
- Serves as A Subject Matter Expert-SME with regards to the insurance follow-up processes.
- Conducts and manages all department workflow training for new hires.
- Escalates and follows-up with various Mercyhealth departments on any open and unresolved items.
- Monitors and works interdepartmental communication work queues.
- Investigates and works identified payor trends.
- Develops written workflows and job aids to help provide additional resources to Follow-Up Representatives.
- Assists with the review and approval of department adjustment requests.
- Researches and provides ongoing partner education regarding regulatory compliance and requirements for claim submission.
- Ensures accurate and timely completion of daily tasks and projects.
- Performs partner audits on a regular basis to ensure quality and accuracy of partner work product.
- Provides daily support to work group partners.
Requirements
- High school diploma or equivalent required.
- Associates degree in a business or healthcare field preferred.
- Five years of healthcare experience required, with emphasis in billing, insurance, collections, registration, scheduling, or customer service.
- Epic billing or HFMA CRC certification or comparable certification.
Benefits
- Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.
- Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.
- Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.
- Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.
- Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.
- Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
insurance follow-up processesbillingcollectionsregistrationschedulingcustomer serviceregulatory compliancepartner auditsworkflow developmentpayor trend investigation
Soft skills
communicationtrainingproblem-solvinginterdepartmental collaborationattention to detailorganizational skillssupportescalation managementresource developmentquality assurance
Certifications
HFMA CRC certificationcomparable certification