Patient Service Representative

Mercy

Patient service representative supporting patients and visitors at Mercy healthcare facilities. Managing hybrid front-desk operations, scheduling, documentation, and privacy-sensitive inquiries.

Posted 8/21/2026full-timeOzark • Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and communication skills while managing front desk operations in a healthcare setting. Proficient in data entry and maintaining patient confidentiality, ensuring a positive patient experience.

Highest-signal resume keywords

Customer Service SkillsVerbal And Written Communication SkillsData Entry ProficiencyAttention To DetailMedical Office Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryWord ProcessingAppointment SchedulingDocumentation ProcessingPatient Information Management

Soft Skills

Tact And DiplomacyAdaptability Under PressureInterpersonal Skills

Certifications & Qualifications

Clinic Core Front Desk Training

Industry Keywords

Patient ExperienceConfidentialityPrivacy PolicyFront Desk OperationsHealthcare

About the role

Key responsibilities & impact

Serve as the first point of contact for patients and visitors
Ensure a positive and seamless patient experience
Manage front desk operations and workflows
Interact with patients, healthcare professionals, and other staff members
Enter patient information accurately
Schedule appointments
Process documentation
Handle patient inquiries and concerns with tact and diplomacy
Maintain patient confidentiality and privacy

Requirements

What you’ll need

High school diploma or equivalent
Strong verbal and written communication skills
Proficiency in basic computer skills, including data entry and word processing
Excellent customer service skills
Accuracy and attention to detail
Ability to maintain confidentiality and follow privacy policy/procedure
Ability to adapt and work effectively under pressure
Ability to push, pull, and/or lift 50 lbs. occasionally
Ability to stand and walk during each shift
Ability to grip, reach, bend, kneel, twist, and squat
Attend and complete Clinic Core Front Desk Training post-hire
One year of applicable medical office experience preferred

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period
Caring, collaborative team environment
Opportunities to shape the future of healthcare through innovation, technology, and compassion