Information-Referral Counselor

Mercy

Information-Referral Counselor connecting callers with Mercy behavioral health services. Assessing needs, coordinating referrals, and supporting patients and families through access to care.

Posted 8/12/2026full-time🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in assessing behavioral health needs, providing referrals, and coordinating care while maintaining patient confidentiality and adhering to safety standards. Strong communication and organizational skills are essential for educating patients and collaborating with community resources.

Highest-signal resume keywords

Behavioral Health AssessmentPatient Referral CoordinationSocial Work LicensureDocumentation SkillsCrisis Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Behavioral Health Treatment ProgramsInsurance ProcessesIntake CoordinationCase ManagementPatient Demographics Documentation

Soft Skills

Verbal CommunicationWritten CommunicationProblem-SolvingOrganizational SkillsCompassionate Support

Tools & Technologies

Access Center Database

Certifications & Qualifications

Social Work LicensureCounseling Licensure

Industry Keywords

Community ResourcesPatient RightsInfection PreventionEmergency PreparednessHealthcare

About the role

Key responsibilities & impact

Assess caller needs and determine appropriate behavioral health service options
Provide referrals to Mercy programs and community-based resources
Coordinate behavioral health assessments, admissions, and transfers
Communicate clinical and financial information with treatment teams and providers
Follow up with high-risk callers and individuals who have not connected with recommended services
Educate patients and families about treatment options and community resources
Provide compassionate support and guidance during crises or uncertainty
Maintain relationships with community agencies and referral partners
Document patient demographics, insurance information, referral sources, presenting concerns, and referral outcomes
Maintain timely and complete records in the Access Center database
Keep referral resource information accurate and up to date
Maintain patient confidentiality
Adhere to patient rights, infection prevention, and safety standards
Follow emergency preparedness procedures
Exercise sound judgment and independent decision-making while ensuring continuity of care

Requirements

What you’ll need

Bachelor's degree in Social Work, Counseling, Psychology, Human Services, or a related field
Strong verbal, written, and telephone communication skills
Ability to assess behavioral health concerns and communicate information clearly and compassionately
Strong organizational, documentation, and problem-solving skills
Ability to work independently and collaboratively in a fast-paced environment
Preferred experience in behavioral health, social services, healthcare, case management, intake coordination, or customer service
Preferred knowledge of behavioral health treatment programs, insurance processes, and community resources
Social Work or Counseling licensure, where applicable, preferred

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period