Insurance Services Representative I – Full Time

Mercy

Insurance Services Representative collecting and resolving unpaid, denied, and underpaid healthcare claims for Mercy. Handling high claim volumes accurately and efficiently.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in collecting and resolving outstanding insurance receivables while maintaining effective communication and customer service. Familiarity with EPIC Resolute Hospital Billing and revenue cycle healthcare billing is advantageous.

Highest-signal resume keywords

Insurance Receivables CollectionEPIC Resolute Hospital BillingRevenue Cycle Healthcare BillingCommunication SkillsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Claims ResolutionKeyboarding SkillsMicrosoft ExcelMicrosoft Word

Soft Skills

Effective CommunicationCustomer Service

Industry Keywords

Healthcare BillingClaim Volume Management

About the role

Key responsibilities & impact

Collect outstanding insurance receivables, including unpaid, denied, and underpaid claims
Resolve outstanding insurance receivables
Communicate effectively while handling high claim volume accurately and efficiently
Perform duties consistently with Mercy's mission, values, and Service Standards

Requirements

What you’ll need

High school degree or equivalent
Computer and keyboarding skills
Basic Microsoft Excel and Word knowledge
Communication and customer service skills
Prior EPIC Resolute Hospital Billing or Ambulatory experience preferred
Prior revenue cycle healthcare billing or insurance experience preferred

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period