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Mercy

Service Center Technician

Mercy

Service Center Technician providing customer support by resolving technical issues and fulfilling customer requests at Mercy. Join a collaborative team in a hybrid work environment.

Posted 7/9/2026full-time🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact
  • Fulfill customer requests
  • Resolve customer technical issues
  • Respond to customer questions in a timely manner
  • Ensure ongoing effectiveness of the desktop computing environment
  • Event Management
  • Service Request Fulfillment
  • Incident Management
  • Problem Management
  • Access Provisioning
  • Continual Service Improvement

Requirements

What you’ll need
  • High School Diploma
  • Technical vocational training or equivalent work experience
  • Minimum of one (1) year experience in Level 1 end-user support role

Benefits

Comp & perks
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Tuition support
  • Matched retirement plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Access ProvisioningEvent ManagementContinual Service Improvement
Soft Skills
Timely CommunicationCustomer Service
Certifications
High School DiplomaTechnical Vocational Training