Service Center Technician

Mercy

Service Center Technician providing customer support by resolving technical issues and fulfilling customer requests at Mercy. Join a collaborative team in a hybrid work environment.

Posted 7/9/2026full-time🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support, technical issue resolution, and service request fulfillment, ensuring a high level of effectiveness in desktop computing environments.

Highest-signal resume keywords

Customer SupportTechnical Issue ResolutionService Request FulfillmentIncident ManagementProblem Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Access ProvisioningEvent ManagementContinual Service Improvement

Soft Skills

Timely CommunicationCustomer Service

Certifications & Qualifications

High School DiplomaTechnical Vocational Training

Industry Keywords

Level 1 End-User SupportDesktop Computing Environment

About the role

Key responsibilities & impact

Fulfill customer requests
Resolve customer technical issues
Respond to customer questions in a timely manner
Ensure ongoing effectiveness of the desktop computing environment
Event Management
Service Request Fulfillment
Incident Management
Problem Management
Access Provisioning
Continual Service Improvement

Requirements

What you’ll need

High School Diploma
Technical vocational training or equivalent work experience
Minimum of one (1) year experience in Level 1 end-user support role

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Tuition support
Matched retirement plans