Exchange Operator

Mercy

Exchange Operator at Mercy facilitating communication among providers, patients, and families. Responsible for answering calls, relaying information, and supporting referral services in a fast-paced environment.

Posted 7/7/2026full-timeSt. Louis • Montana • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Answer incoming exchange calls from providers, patients, family members, healthcare facilities, and physician offices.
Deliver exceptional customer service to internal and external callers.
Document and dispatch patient information accurately to on-call providers to support prompt medical care.
Enter and maintain patient demographic information while adhering to quality assurance standards and HIPAA requirements.
Relay emergency and after-hours calls according to established procedures.
Support providers and clients with miSecure password and passcode resets.
Communicate technology interruptions, system errors, and downtime procedures effectively.
Receive and relay critical information during system downtimes while utilizing appropriate manual processes.
Collaborate with team members to identify workflow improvements and support change initiatives.
Provide constructive peer-to-peer feedback to help prevent delays in patient care.
Complete special projects and additional duties as assigned by leadership.

Requirements

What you’ll need

High school diploma or GED
Minimum of one (1) year of customer service experience
Strong verbal and written communication skills
Ability to multitask and work effectively in a fast-paced environment
Ability to think critically and respond with urgency in time-sensitive situations
Commitment to maintaining patient confidentiality and protecting sensitive information.
Experience using computers and Microsoft Office applications (preferred)
Previous healthcare, call center, patient access, or medical office experience (preferred)

Benefits

Comp & perks

Medical, dental, and vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient Information DocumentationData EntryWorkflow ImprovementCritical ThinkingMultitasking

Soft Skills

CollaborationConstructive FeedbackUrgency in Time-Sensitive Situations

Certifications

High School DiplomaGED