Patient Service Representative

Mercy

Patient Service Representative handling patient inquiries and managing front desk operations at Mercy Hospital. Ensuring positive patient experience while working remotely from Missouri, Oklahoma, or Arkansas.

Posted 7/7/2026full-timeRemote • Montana, Oklahoma • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Greet patients and verify patient identity in a prompt, courteous, and professional manner
Manage incoming phone calls and respond to patient inquiries effectively
Perform patient check-in, check-out, and appointment scheduling activities
Create and maintain patient records within Epic and other electronic health record systems
Process mail, scanning, RightFax documentation, copying, and other administrative tasks
Maintain accurate electronic health records and ensure chart accuracy
Balance and reconcile cash drawers daily according to established procedures
Demonstrate working knowledge of office and clinic equipment, including computers, scanners, fax machines, copiers, calculators, and credit card processing equipment
Review department communications promptly and actively participate in team meetings and process improvement initiatives
Support the implementation of new Epic enhancements and workflow changes
Maintain a safe, clean, and welcoming environment while following Infection Control Guidelines
Adhere to Mercy safety policies and report incidents according to established procedures
Protect patient confidentiality and comply with all privacy and security requirements
Perform additional duties and special projects as assigned

Requirements

What you’ll need

High school diploma or equivalent required
Strong verbal and written communication skills
Excellent customer service skills
Proficiency with basic computer applications, data entry, and word processing
Strong attention to detail and accuracy when handling patient information and documentation
Ability to maintain confidentiality and comply with privacy policies and procedures
Ability to adapt to changing priorities and work effectively in a fast-paced environment
Must successfully attend and complete Clinic Core Front Desk Training following hire
One year of medical office, healthcare, patient access, or related administrative experience preferred
Experience working with Epic or other electronic health record systems preferred

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
tuition support
matched retirement plans for team members working 32+ hours per pay period

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntryWord ProcessingAppointment SchedulingRecord MaintenanceCash Drawer Reconciliation

Soft Skills

AdaptabilityTeam ParticipationConfidentiality Maintenance

Certifications

High School Diploma Or EquivalentClinic Core Front Desk Training