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Mercy

Patient Service Agent

Mercy

Scheduling patient appointments and providing information regarding visits and expectations. Delivering excellent customer service in a fully remote role as Patient Service Agent at Mercy.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Responsible for scheduling patient appointments and taking patient messages
  • Giving general information regarding their visit instructions and expectations
  • Maintain calm, pleasant professional attitude
  • Delivers excellent customer service using exceptional telephone etiquette

Requirements

What you’ll need
  • High School Diploma or Equivalent
  • Customer Service experience
  • Basic computer skills
  • Data Entry
  • Professional, courteous, and compassionate attitude
  • Ability to multi-task
  • Type 60 wpm

Benefits

Comp & perks
  • medical, dental, and vision coverage
  • paid time off
  • tuition support
  • matched retirement plans for team members working 32+ hours per pay period

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Data EntryTyping 60 WPM
Soft Skills
Professional AttitudeCourteous AttitudeCompassionate AttitudeExcellent Customer Service
Certifications
High School Diploma Or Equivalent