Specialty Infusion Account Coordinator

Mercy

Specialty Account Coordinator responsible for patient account coordination, insurance management, and collecting dues at Mercy healthcare system. Engaging patients in assistance programs and managing insurance verification.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible multiple facets of patient account coordination including insurance/benefit verification, denials management, and collections
Responsible for knowing what assistance programs, such as drug copay cards, that patients may qualify for
Assisting patients in enrolling in those programs
Monitoring services rendered
Billing the assistance programs for the applicable funds
Requires a thorough understanding of claims programs for the applicable funds
Requires a thorough understanding of claims procedures and insurance company regulations
Requires monitoring of insurance company regulations for changes in pre-certification, documentation, or claims submission requirements
Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Requirements

What you’ll need

A minimum of 3 years related experience required
Some college hours in Business, Finance and/or Accounting related courses preferred
Interpersonal, organizational, and analytical skills required
Must possess ability to work in stressful situations, meet deadlines, and perform daily responsibilities with consistent accuracy
Ability to use logic, good judgment and be able to rapidly identify and initiate corrective actions when problems arise
Must be able to communicate effectively providing good written and oral direction to co-workers
Must be able to deal effectively with VBO management and co-workers in demanding situations.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
tuition support
matched retirement plans for team members working 32+ hours per pay period

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance verificationdenials managementcollectionsclaims programsclaims proceduresinsurance regulationsbillingdocumentationpre-certification

Soft Skills

interpersonal skillsorganizational skillsanalytical skillsstress managementdeadline managementaccuracylogical reasoningjudgmentproblem-solvingcommunication